Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

If it crashes in open field, warranty ?

Discussion in 'Pro/Adv Discussion' started by Karanba, May 15, 2016.

  1. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    Waiting for my P3A to arrive and I am thinking about the warranty. I fly 90% of the time in open fields so I hope I dont have anything to crash in to. My question since I have sick fear to fly like 100m high and 1000m far, will the DJI fix the Phantom if it crashes itself for some reason ? It writes all data on the card but does anyone have experience with those warranty claims ? I see that a lot of you are driving it to the limit, high and far, also in the city where there are million wifi networks etc. If it crashes without drivers error, DJI will give warranty on the crashed bird or not ?

    I was just waiting for my P2V+ to get any kind of error in air and crash. I dont have a lot of flying hours behind me so I just wait for it to fall the whole time
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,771
    Likes Received:
    5,524
    Location:
    US
    They will mostly like replace it if they determine it was caused by a design flaw. However, most crashes tend to be caused by some type of user error (even when flying in open fields).
     
  3. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    How can user crash it if he flies and records over something with nothing to crash into ? I dont get it. Canyou give some examples. If I am high enough how can I crash it then ? So I know what to look after.
     
  4. Fly Dawg

    Joined:
    Apr 29, 2016
    Messages:
    117
    Likes Received:
    39
    Location:
    Watkinsville, Georgia
    Hmmm, let me see. Accidental CSC, High speed/Low altitude, just 2 off the top of my head.
     
  5. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,771
    Likes Received:
    5,524
    Location:
    US
    Here are a few:
    • A propeller could fly off mid-flight due to being damaged and/or not installed properly.
    • The battery could shut off mid-flight.
    • Your Phantom could switch to ATTI mode and drift away in a heavy wind.
    • Rain could destroy it.
    • You could accidentally do a CSC mid-flight.
    • You could crash into a bird.
    • Your Phantom could tip over when landing on an uneven surface.
     
    #5 msinger, May 15, 2016
    Last edited: May 15, 2016
  6. axbagus

    Joined:
    May 13, 2016
    Messages:
    48
    Likes Received:
    4
    Expl : trigger emergency stop on controller. Will stop your bird motor and fall from the sky
     
  7. maher

    Joined:
    Dec 2, 2013
    Messages:
    90
    Likes Received:
    14
    Location:
    Drummondville, Québec, Canada
    Bad user compass calibration, attempt to fly without enough GPS satellite lockdown, bad use of intelligent fly orientation (sorry doesn't remember the correct acronym), inhability to regain control in ATTI mode...
     
  8. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    Propellers are selftightening so I dont get drivers error there ? Battery shut off ?? Phantom goes in ATTI by himself ? Those are DRIVERS error for you ? I dont think so.
     
  9. Fly Dawg

    Joined:
    Apr 29, 2016
    Messages:
    117
    Likes Received:
    39
    Location:
    Watkinsville, Georgia
    True, the Props are self tightening, however heavy braking could possibly loosen one, or more. I think that was the point there.
     
  10. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    How the hell I brake on the thing ? I can drive full speed and then just let the stick go to the middle, he should stop when he can but not brake with motors.
     
  11. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,771
    Likes Received:
    5,524
    Location:
    US
    The props must be manually spun on and hand tightened. If they are just spun on and not hand tightened, they can fly off mid-flight.

    Yep. If you're not careful, you could fly your Phantom until the battery shuts off mid-flight.

    You got it. There are many legit cases where this can occur.
     
  12. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,771
    Likes Received:
    5,524
    Location:
    US
    He stops like a champ. If you lower the brake setting in the DJI GO app, he will coast more before stopping though.
     
  13. mikesmiley

    Joined:
    Apr 3, 2016
    Messages:
    452
    Likes Received:
    263
    Location:
    Sacramento, CA
    They've been known to come off, due to not being snugged down enough. That would be user error.

    The self-tightening description is sort of misleading, as they will NOT tighten themselves enough to keep from coming off. You have to do that yourself when you screw them on.
     
  14. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    Well if I have 12 satellites and then Phantom suddenly decides to go in ATTI, thats nit my fault. But ATTI is not so big problem in most cases.

    I can lower the brake ? Ok, I dont need him to stop like crazy.

    I tighten propellers like crazy and I will not remove them ever since I bought a case where he can go with the props.
     
  15. Fly Dawg

    Joined:
    Apr 29, 2016
    Messages:
    117
    Likes Received:
    39
    Location:
    Watkinsville, Georgia
    The correct term is active braking
    It's all about rapidly slowing the motor rotation, not about stopping the Phantom. That's where prop loosening could occur.
     
    Chris P Duck likes this.
  16. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,771
    Likes Received:
    5,524
    Location:
    US
    We could debate these edge cases all day. The point is that DJI will not replace your bird for free if you crash and/or damage it due to some type of user error. They of course will be the one to determine if it was user error.
     
  17. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    Yes I know that he got that and that the threads are plastic now but I will tigten them good and leave it that way for good. I can see DJI saying props were not tighten so your error, bye-bye

    I get your point and that is ok, I just wanted to know if I hoover for 15 min on 100m height and it crashes because motor or ESC goes bad they will replace it. It is not easy to throw that kind of money ind the air and think I am on my own regarding quality of parts.
     
  18. m0j0

    Joined:
    Dec 26, 2015
    Messages:
    1,532
    Likes Received:
    529
    Tighten your props by hand. Get a good compass calibration and fly him. Should not have any problems. You should learn how to bring back your phantom in a number of emergency situations..

    • Compass error -
    • Tablet shutdown -
    • P-ATTI mode - when bird switches on its own - yes he does it sometimes
    • Transmitter Connection lost -
     
  19. Karanba

    Joined:
    Dec 26, 2015
    Messages:
    312
    Likes Received:
    21
    Does Home Lock work when he gets compass error ? Thats the easiest way to get him back.
     
  20. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    18,771
    Likes Received:
    5,524
    Location:
    US
    Most likely not since the compass is used to figure out which way the Phantom is pointing.