I really don't feel safe to buy...
- Thread starter Shrekpower
- Start date
That's not even true. Do you even read the posts about troubles and units being shipped back, warranty, app and firmware problems? I haven't seen mods or DJI slam or ban any of those people. I enjoy reading those threads because they give me something to keep an eye out for.
- Joined
- Apr 27, 2015
- Messages
- 117
- Reaction score
- 34
Well I think he is right not feeling safe to buy a phantom. This insecurity is based on the forum incidents posts which are true but statistically not significant.
So the case here is statistics and statistics tell us that phantom is safe to fly. However, most of the people are not aware of this.
So the case here is statistics and statistics tell us that phantom is safe to fly. However, most of the people are not aware of this.
- Joined
- Jun 11, 2015
- Messages
- 186
- Reaction score
- 121
If someone gave you the above list and said take this pill, but you might experience the above...would you be inclined to take it? The above list is an abbreviated list of possible side effects of Aspirin.
What you may experience, and what you will experience are two different things. Good to do your research, get in touch with a local dealer that do "hands on" sessions...discuss with them their experienced failure rates...and weigh your own risk factors. As many have said, putting too much weight into reading a site by its nature is focused on problems rather than success isn't exactly the full picture.
One thing for sure, this community is awesome! 
Lots of people are really nice here!
I'd like to thank everyone who replied so far!
From what I understand, you really need to be careful/well prepared when you use it and you have to be super patient if it breaks for whatever reason if you RMA, not scared to scrap it and finally hope for the best with no randon failures during flight!
Lots of people are really nice here! I'd like to thank everyone who replied so far!
From what I understand, you really need to be careful/well prepared when you use it and you have to be super patient if it breaks for whatever reason if you RMA, not scared to scrap it and finally hope for the best with no randon failures during flight!
Every cutting edge hobby has an element of risk involved, hobbies by definition should be financed with discretionary funds, so if you can't afford to lose the money don't buy. Don't let the doom and gloom posters make the decision for you, the vast majority of buyers are flying without issue, as has been said, 25,000 members on this one forum alone, with maybe 30-40 people with serious issues, most of which can be attributed to pilot inexperience or error, the other few were equipment faults, that's a very small percentage. If you educate yourself, take small steps and do not overfly your experience (and the temptation is there) you should be fine.
The craft is a complete redesign. You really are becoming a troll. You provide nothing useful to this forum.
I've had probably 120 flights on the phantom 3. It's been very stabile and I haven't had any real problems other than gimbal horizon issues for which I've tried cold IMU calibrations and it hasn't really been consistently correct. It's been flow 1650 feet up and 16,624 feet away and everywhere in between. I'm happy with the phantom3.
Now, customer service. Has to be the worse in the industry.. It's pathetic. Online sales problems. Wait time 6-8 weeks for repairs. It's horrible. I don't know about phantom 3 repair times but for the inspire....it's pathetic.
Sine the phantom 3 has many parts available you can fix, it's a safer bet than an inspire 1. I would never buy another inspire 1 unless they fix their screwed up customer service system
Now, customer service. Has to be the worse in the industry.. It's pathetic. Online sales problems. Wait time 6-8 weeks for repairs. It's horrible. I don't know about phantom 3 repair times but for the inspire....it's pathetic.
Sine the phantom 3 has many parts available you can fix, it's a safer bet than an inspire 1. I would never buy another inspire 1 unless they fix their screwed up customer service system
- Joined
- May 10, 2014
- Messages
- 3,012
- Reaction score
- 522
I do agree this is dji biggest weakness currently. Better than in the past, having to send to China but still too long. Next month they will be adding another support center in Southern California. At least they are trying to improve.
- Joined
- May 10, 2014
- Messages
- 3,012
- Reaction score
- 522
yes support is an issue, i never did hear back from eu support (6 weeksago with my currently open ticket) i did buy through an eu seller that has full support with parts so i know i am covered.
They better. I sent my inspire back after the wiring failed 3 days after owning it. It's been almost a month and I haven't gotten refunded. It wasn't because the product wasn't nice and a joy to fly....it was because customer service sucks so bad.
I will not be buying any more DJI products until they fix their broken system in California. This move better be worth it because I'm watching to see how customer service improves. I wouldn't with all my heart recommend people buy an inspire based upon customer service alone. Although I haven't gotten my refund yet....with accessories I sent back to Amazon, 4300 I will be putting back in my bank account. DJI, if you want it, fix your CS. Even Blade admits some things need fixing. Fix them DJI!
Please pm me your case number, I will see what I can do.
The biggest thing I see broken is the doa issues. If a person receives something like you did or is doa this should be put in as expedited. You shouldn't have to wait 6 weeks.
Similar threads
