I need help filling the RMA

Steve Mc Queen · Nov 24, 2015

I want to fill up a form(RMA)dji send me.
I have thrown away the receipt and i do not have the original box.My drone was bought directly from DJI.

Q1.They ask for a "valid proof of purchase".Will the receipt from paypal do the work?
Q2.They ask for serial numbers of a.Drone,b.gimbal,c.Remote controll.I don't find any of these on these parts.I read that these serials were on original box but as i already said i thrown that away.

HELP!

Steve Mc Queen · Nov 24, 2015

Q3.Who is paying for the shipping costs?

msinger · Nov 24, 2015

Steve Mc Queen said:
Q3.Who is paying for the shipping costs?

You are. See the "Miscellaneous" section at the bottom of DJI's Warranty Service page.

barefootbeachcombing · Nov 24, 2015

1. Didn't DJI send an email with the receipt when you bought it? Don't you still have that? (Side note, why in the world wouldn't you have saved the box on a purchase like this?)

2. Here are some pictures in these threads.
Where is the serial number ? | DJI Phantom Forum
DJI Forum|Phantom 3 First Flight Success but Questions!

Steve Mc Queen · Nov 26, 2015

Thanks all.
Today 26-11-15 i send my bird for shell replacement to dji(europe).As soon as i get it back i will update.I am from Greece....to be continued...

PS.I paid 48 euro shipping costs(about 6 kg with hardshell bag) :s

Steve Mc Queen · Dec 2, 2015

2-12-15
I got an email that they received my P3A and the status is in "repair" mode

Steve Mc Queen · Dec 3, 2015

3-12-15

UPS and DJI both send me email that my P3A is ready and shipped back to me...

Steve Mc Queen · Dec 11, 2015

Very slow shipping method used by DJI...Estimated time of delivery Monday 14-12-15...Very slow...mine took 6 days to deliver

Steve Mc Queen · Dec 14, 2015

Update
Today at 12:30 UPS updated their status/info about my package as

"Η διεύθυνση βρίσκεται σε απομακρυσμένη περιοχή όπου δεν γίνονται καθημερινές παραδόσεις. / Η παράδοση θα επαναπρογραμματιστεί."

which means "you are too far and we can not deliver at the scheduled date.We are re-programming the delivery"

OUCH DJI

Steve Mc Queen · Dec 15, 2015

15/12/15 My bird finally arrived.Total 20 days (that could be less if they used another shipping carrier i suppose)

PS.I had to make 2-3 calls to locate the package and finally go pick it up myself

Steve Mc Queen · Jan 15, 2016

UPDATE:

I just noticed that they replaced the motors too...They did not tell me anything or ask me if i wanted them to or not(ofcourse i would agree just saying..)