My battery appears to be DOA, so I contact support.. what part of this is not understandable? × You are chatting with Phantom_Alen Thank you for contacting DJI Technical Support. Hello, thanks for contacting DJI. You can reach us by: E-mail to: email@example.com Send an e-mail containing your name, phone number, location, product Serial Number, and brief description of your issue, and our service team will contact you as soon as possible. DJI regional offices during local working hours: North America: Call +1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PST, or e-mail firstname.lastname@example.org EU Member Countries: Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central Europe time, or e-mail email@example.com Japan: E-mail firstname.lastname@example.org If you have any pre-sales questions about DJI products before you buy, please write to us at email@example.com, and we will respond shortly. Thank you! DJI 17:42:59 Hello, The charger that came with my Phantom Pro3 appears to not be working. I just got my P3 Pro in the mail today Hi what is wrong with that ? I plug the battery in and nothing lights up. I plug the controlller in and it lights up to charge 17:44:51 how about the battery capacity now ? 1 bar over 95%? 17:45:51 can you try to open the battery to charge ? to see what will happen Open the battery to charge? Its the battery for the Phantom, I connect it and nothing happens.. 17:47:37 yes nothing happens? Ok, please explain how I should "open" the battery, it is sealed in the plastic cradle. 17:48:53 I am sorry power on I tried powering the battery on, pressing once and a second time for 2 seconds, one bar and the red light turn on. It was connected for 2 hours, still one bar. After 10 minutes the led lights turn off. 17:50:19 can you power on it now ? Yes. Red light on the button turn on and one singular green bar illuminate. 17:51:46 can you insert it to the drone and link your rc and app May I please speat to a tech that has a clear understanding of the CHARGER 17:53:21 亲， 欢迎您访问，目前咨询客户较多，可能不能及时回复您，请您稍等片刻，我们将在最短时间内为您服务。Auto_Reply：Thank you for contacting us. Please wait a moment because of the large amount of consumers. We will provide our service as soon as possible, thank you for understanding. can you contact our office in the usa ? 17:54:27 Dear Customer, Thank you for contacting DJI Technical Support. In order to provide you with the fastest and most effective service, our Support Team in LA is taking charge of the after-sales service for customers from North America. If you need any support concerning the product, please feel free to contact our North American regional office for help. The contacts of our North American regional office are as follow: Email: firstname.lastname@example.org Phone: +1 (818) 235 0789 Mon-Fri 9:00 am - 5:00 pm (PST) We apologize if this change has caused any inconvenience to you and really appreciate your understanding and cooperation. Thank you for choosing DJI. Best Regards, DJI Support Team 17:56:59 can the battery power the drone up now ?