Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

  1. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,117
    Likes Received:
    5,632
    Location:
    US
    HOW TO: Install Phantom 4 firmware

    Overview

    Follow the steps below to install the latest firmware on your Phantom 4, remote controller, and Phantom batteries. Ensure you follow the steps from top-to-bottom. Carefully read each step and ensure you perform them exactly as written.

    Note: Before installing a new firmware update, check this forum and the DJI Phantom 4 forum or DJI Phantom 4 Pro forum to see if others are having any trouble after installing the update. If a few days have passed and nothing major has been reported, then it's a usually a good sign that the update is safe to install. Some people enjoy installing the latest and greatest right away, so let those people test the updates if you want to play it safe.

    Note: Review the release notes on the Phantom 4 downloads page or the Phantom 4 Pro downloads page so you understand what was changed and you're aware of any special installation instructions.


    ─────────────────────────────────────────────────────────


    Install the latest version of DJI GO 4

    1) Before installing a new firmware update, you should confirm that you're using the most recent version of the DJI GO 4 app. If using an Apple device, check the Apple App Store to see if an update is available. If using an Android device, you can check the current version and/or download the latest version of the DJI GO 4 app from the Phantom 4 downloads page or the Phantom 4 Pro downloads page.


    ─────────────────────────────────────────────────────────


    Prepare the memory card

    2) Delete all files from your memory card or format it.


    ─────────────────────────────────────────────────────────

    Install the firmware on your Phantom using the DJI GO 4 app

    Note: If you've accidentally installed the remote controller firmware first, then check out this thread for information on downgrading your remote controller firmware.

    3) Ensure your Phantom battery is at least 50% charged. This means you should see at least 2 lights illuminate when pressing the power button. If needed, stop here and charge your battery until it is at least 50% charged.

    4) Ensure your mobile device is connected to the Internet.

    5)
    Remove the props & gimbal lock from your Phantom.

    6) Insert the Phantom battery into your Phantom and power it on. To power on the battery, press and release the battery button quickly -- and, then immediately press and hold it in for 2 seconds.

    7) Connect your mobile device to your remote controller with a USB cable and power it on.

    8) Start the DJI GO 4 app and wait at the aircraft selection screen (don't click the "Camera" button).

    9) Continue waiting at the DJI GO 4 aircraft selection screen until you see the new firmware update available message. If the update message does not appear after a few minutes, try restarting DJI GO 4.

    10) Disconnect your mobile device from your remote controller and use the adapter that came with your Phantom along with the USB cable you use to fly to connect your Phantom to your mobile device.

    11) Click the firmware update available message and then click the "Download Now" button to download the firmware. Wait for the firmware to download.

    12) Click the "Start Update" button at the bottom of the DJI GO 4 app to start the upgrade process.

    Note: Do not turn your Phantom off while it's upgrading.

    Note: The lights under the Phantom arms might flash different colors or turn off. Your Phantom might beep in different patterns (even a solid tone). The camera might move or spin around. And, your Phantom might restart. Ignore all of these things and wait for the "Upgrade Successful" message to appear in the DJI GO 4 app. This process could take up to 15 minutes to complete.

    13) Restart your Phantom when the "Upgrade Complete" message is displayed.


    ─────────────────────────────────────────────────────────


    Install the firmware on your remote controller using the DJI GO 4 app

    Note: Some firmware updates do not include an update for the remote controller. If that's the case, you an skip to step #21 below.

    14) Ensure your remote controller has at least 50% battery level (at least two white lights are lit up at the bottom of the remote controller). If needed, stop here and charge your remote controller.

    15) Connect your remote controller to your mobile device using the USB cable.

    16) Start the DJI GO 4 app and click the "Camera" button to enter the camera view.

    17) Click the "Firmware requires upgrade" message at the top of the Aircraft Status area.

    18) Click "Download firmware" to download the firmware. Wait for the firmware to download.

    19) Click "Start to upgrade" to start the upgrade process.

    Note: Do not turn your remote controller off while it's upgrading.

    20) Restart your remote controller when the "RC upgrade completed" message is displayed.


    ─────────────────────────────────────────────────────────


    Install the firmware on your Phantom batteries using the DJI GO 4 app

    Note: The firmware was installed on your battery when you installed the firmware on your Phantom in step #2 above. If you only have one battery, then skip to step #26 below. If you have more than one battery, then repeat the following steps for each additional battery.

    21) Turn off your Phantom.

    22) Insert the next Phantom battery into your Phantom and power it on. To power on the battery, press and release the battery button quickly -- and, then immediately press and hold it in for 2 seconds.

    23) Wait at the main screen of the DJI GO 4 app for the "Inconsistent Firmware Found" message to appear.

    Note: If this message does not appear within a few minutes, then your battery most likely already has the latest firmware installed on it or the current firmware does not include a battery update. Go back to step #21 above if you have additional spare batteries.

    24) Slide the "Slide to Update" slider to the right to start the firmware update process. A progress bar will be displayed at the top of the DJI GO 4 app while the firmware is being installed.

    25) An "Update Complete" message will be displayed when the firmware has been installed. Click the "Complete" button.

    26) If you have additional batteries, then go back to step #21 above and repeat these steps with the next battery.


    ─────────────────────────────────────────────────────────


    Confirm the firmware installed correctly

    27) When your remote controller reconnects to the DJI GO 4 app and your Phantom, the Overall Status should show "Normal (Latest firmware)".

    28) Look in the "General Settings" --> "About" section of DJI GO 4 to verify you see the firmware versions you just installed.


    ─────────────────────────────────────────────────────────


    Check and/or restore all settings in the DJI GO app

    29)
    Verify that all of your previous settings are still set in the DJI GO 4 app. You'll want to do this while your Phantom is turned on (with the props off) and your remote controller is connected to the DJI GO 4 app via your mobile device. This is important since many of the settings are saved on the Phantom itself.


    ─────────────────────────────────────────────────────────


    Recalibrate

    30)
    Do the following calibrations from within the DJI GO 4 application:
    Note: These calibrations are recommended, but not required.
     
    #1 msinger, Apr 29, 2016
    Last edited: Dec 7, 2016 at 8:04 AM
    tml4191, Ron Davis, clackey and 5 others like this.
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,117
    Likes Received:
    5,632
    Location:
    US
    This guide is a work in progress. I'll continue to update it over time to ensure it's accurate and up-to-date as the firmware installation process changes. Please feel free to share any corrections and/or tips below.
     
  3. rockydog

    Joined:
    May 25, 2015
    Messages:
    884
    Likes Received:
    251
    Location:
    London UK
    Kudos to you for publishing this!...Hopefully it will cut down the number of people presently contemplating suicide ;)
     
    zacksomeone and msinger like this.
  4. Kampy

    Joined:
    Mar 24, 2016
    Messages:
    35
    Likes Received:
    31
    Location:
    Los Angeles
    Is there a way to update the aircraft firmware WITHOUT that USB adapter? I cannot find it anywhere! And I need to leave soon for a festival that I'm filming with my P4.....

    Is there any sort of workaround? Or do I have to go to a computer store and buy a mini-USB-to-female USB adapter?
     
  5. rockydog

    Joined:
    May 25, 2015
    Messages:
    884
    Likes Received:
    251
    Location:
    London UK
    According to DJI, you ought to be able to install using Assistant (on a PC...not on a Mac),but a lot of people have said they can't get it to work.

    If your P4 is flying well at the moment, why not update after the festival ? (Or rush out to your computer store!)
     
  6. Kampy

    Joined:
    Mar 24, 2016
    Messages:
    35
    Likes Received:
    31
    Location:
    Los Angeles
    It's not flying well, it won't even let me spin the props... says the firmware update is required
     
  7. rockydog

    Joined:
    May 25, 2015
    Messages:
    884
    Likes Received:
    251
    Location:
    London UK
    Have you already updated the RC ?....if so, you need to downgrade it as the P4 has to be done first. All info is in the main post above.
     
  8. Kampy

    Joined:
    Mar 24, 2016
    Messages:
    35
    Likes Received:
    31
    Location:
    Los Angeles
    whew! found the adapter (buried in the bottom of my messenger bag). Bird is updated and ready to rock.
     
  9. rockydog

    Joined:
    May 25, 2015
    Messages:
    884
    Likes Received:
    251
    Location:
    London UK
  10. Jussaguy

    Joined:
    Jan 19, 2016
    Messages:
    1,483
    Likes Received:
    385
    Good stuff make! At the end of the day, it's the waiting for the prompt that tricks people out. Not sure what DJI has against manuals.
     
  11. Sim597

    Joined:
    Mar 5, 2016
    Messages:
    1,040
    Likes Received:
    266
    Nice post Msinger
     
    msinger likes this.
  12. Sim597

    Joined:
    Mar 5, 2016
    Messages:
    1,040
    Likes Received:
    266
    I had a hell of a time, first one updated via assistant, using same exact cord and MacPro, second one would NOT connect! To make it worse, the stock controller that came with it connected, but the older remote with the mod wouldn't work at all, because it was updated, it took a few hours to get it all going, even DJI tech told me to return it! Lol when it dawned on me the reason the old remote wouldn't connect, I knew I could figure it out
     
  13. Kaitlyn

    Joined:
    May 28, 2016
    Messages:
    71
    Likes Received:
    6
    I'm trying to install the latest firmware on my phantom and it just doesn't seem to want to work. I powered on the phantom, plugged in that short adapter->usb cable->my nexus 7, and launched DJI go. Front lights are flashing yellow, i'm on the "connect your DJI device" with phantom 4 screen on, and nothing it happening. Easily waited a couple minutes + restarted app...

    The light on the phantom is orange next to the USB port
     
  14. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,117
    Likes Received:
    5,632
    Location:
    US
    Kaitlyn, which versions of the firmware do you have installed on your Phantom and remote controller right now? Which version of DJI GO are you using?
     
  15. RémyHeli

    Joined:
    May 23, 2016
    Messages:
    430
    Likes Received:
    61
    Kaitlyn, you might want also check the USB cable is connected from the big USB connector of the RC to the Nexus, not the small USB of the RC.


    Sent from my iPhone using PhantomPilots mobile app
     
  16. WWK888

    Joined:
    Jan 31, 2016
    Messages:
    663
    Likes Received:
    195
    Hey Mike you might also want to add a section about updating the batteries after doing the P4 updates. By the way just received my battery covers, thanks!


    Sent from my iPad using PhantomPilots mobile app
     
    msinger likes this.
  17. Kaitlyn

    Joined:
    May 28, 2016
    Messages:
    71
    Likes Received:
    6
    Android 2.8.1, phantom firmware v1.1.410. Updated my spare battery too - although it seems there is no update for the RC? After all is set, it is "ready to fly" and it never updated the RC...
     
  18. hafren

    Joined:
    Apr 6, 2016
    Messages:
    7
    Likes Received:
    2
    Similar situation to Kaitlyn, although iPhone 6+:

    'on the "connect your DJI device" with phantom 4 screen on, and nothing it happening. Easily waited a couple minutes + restarted app...'

    Versions are:
    iOS 9.2.1
    App 2.8.3
    Aircraft 01.01.0301
    RC 1.6.0

    Any help appreciated!
     
  19. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,117
    Likes Received:
    5,632
    Location:
    US
    Done :)
     
  20. hafren

    Joined:
    Apr 6, 2016
    Messages:
    7
    Likes Received:
    2

    Ah, sussed that my RC firmware had updated somehow. Followed the 'downgrade RC firmware' instructions. All OK now.