I bought a Phantom 2 Vision + directly from phantom (received it on May 6). The gimbal acted funny on startup so I e-mailed support china and USA and was told I had to call them. After several calls and sitting on hold forever I gave up and started a paypal claim. If I turn on the phantom and just walk around holding it the gimbal will start going to a 45 degree angle and back to where it was over and over and over (absolutely no good for my videos). I just received an e-mail from paypal... Please provide documentation to confirm that the item you received is damaged or significantly not as described. This documentation should be from an unbiased third party, such as a dealer or repair shop, and should detail the extent of the damage or confirm that the item you received is significantly different from what the seller advertised. This third party should be someone who is qualified to appraise the item you received. Please do not proceed with any repairs or alterations to the item until the case has been decided. The information should be on letterhead that includes the name, address, and phone number of the appraiser so that we may contact them if we require additional information. We are unable to reimburse you for any cost associated with obtaining this documentation. So apparently if you buy from DJI and have an issue on a NEVER FLOWN phantom you will have to fight them tooth and nail for a return or replacement. DJI customer service is so bad it's EPIC! I'm floored that I bought an item from the internet that has issues and cannot get it resolved nicely.