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Help.. NO video to my phone

Discussion in 'Standard/4k Discussion' started by tony.borel.8, Jan 1, 2016.

  1. tony.borel.8

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    Just bought P3S 12/31/15. Out of the box everything worked fine made a couple flights live video feed was working and would take photos. Green light with GPS fly ON. Did need a firmware update. After 45min of firmware update.... NO more live video feed to my Note 5. I also don't remember hearing any beeps while the update was going on. Any fixes for this and any idea what's going on??

    Sent from my SM-N920V using Tapatalk
     
  2. The Suburban Hippie

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    Delete the app and reload a new one. Also try forgetting the wifi to the phantom, re-recognizing it, and re-entering the password
     
  3. Viktor

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  4. tony.borel.8

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    Did all that and still nothing. I get the green lights and everything looks normal. The camera acts like it's recording the the videos are blank. The screen also never shows anything on video. The map shows up and all other commands work but no video or pictues

    Sent from my SM-N920V using Tapatalk
     
  5. mandalay

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    Did you get a message on the app that the firmware update was successful? I'm afraid the update failed.
     
  6. LuvMyTJ

    LuvMyTJ ADMINISTRATOR
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    Have you checked the 'About' section to see if it updated for sure? Power cycle everything and try again.
     
  7. The Suburban Hippie

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    Did you try downloading and running a "ram optimizer" app on your phone/tablet? I find that for me, when video cuts out it is usually that my ram is full of I guess what you would call cache?
     
  8. tony.borel.8

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    [​IMG][​IMG][​IMG]

    Sent from my SM-N920V using Tapatalk
     
  9. LuvMyTJ

    LuvMyTJ ADMINISTRATOR
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    Lens cap off? No seriously, I have seen it happen. Other than that do you have another device to test it on before you send it in for repair?
     
  10. tony.borel.8

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    I can try my MacBook pro or I pad mini or galaxy note 4 or wife's I phone 6

    Sent from my SM-N920V using Tapatalk
     
  11. LuvMyTJ

    LuvMyTJ ADMINISTRATOR
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    Try the iPhone 6.
     
  12. tony.borel.8

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    Still no luck. Guess I'll be returning or sending off. I don't understand how everything worked fine before the stupid firmware update.

    Sent from my SM-N920V using Tapatalk
     
  13. joeb1999

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    Bummer. Take us through the time line on service and keep us posted. Not sure if there is a way to factory reset the machine and try updating again. Gl


     
  14. jingleimages

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    Either bad update. Need to reinstall. Or the app needs to be reinstalled.


    Sent from my iPhone using PhantomPilots mobile app
     
  15. Inma

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    I have bought muy new phantom 3 advanced and I have tried to install the new firmware. The aircraft has the 1.6.0040 but it is imposible to connect The RC to the app, NO SIGNAL, it shows a cyan light. Do you Know which is the problem?
     
  16. Tuckerboy1

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    The main board that is part of the camera is very fragile so if you crashed it in anyway it is most likely that board as that is what happen to mine everything worked fine but the video feed