HealthyDrones is now Airdata UAV

kndll · Mar 23, 2017

EranSteiner said:
Hi,

I am the founder of HealthyDrones/Airdata UAV. As part of our change from HealthyDrones to Airdata.com, we encountered a configuration issue on our end. There were a small number of users who were affected by this issue, apologies for any inconvenience.
We have rectified the issue and everything should be back to normal. If you are still experiencing difficulties connecting to the app or the site, please contact us at [email protected].

Best,
Eran

site STILL inaccessible

kbviper · Mar 23, 2017

kndll said:
site STILL inaccessible

Did you try emailing the support email address? Curious to see if you would get the same message I did.

kndll · Mar 23, 2017

kbviper said:
Did you try emailing the support email address? Curious to see if you would get the same message I did.

My email went through , did not get bounced back , no response yet .

EranSteiner · Mar 23, 2017

Hi,

We have identified an issue with our DNS service provider and have taken steps to mitigate the problem. We have also logged an urgent support case with our DNS provider and expect they will resolve the issue in the next few hours.

In the meantime, if the airdata email doesn't work for you, please reach out to us via our old support address - [email protected] .

Appreciate your patience,
Eran

Guzziknight · Mar 23, 2017

It's been working fine for me.

kndll · Mar 23, 2017

Guzziknight said:
It's been working fine for me.

depends on which server you connect to , been working in Australia since yesterday morning , still won't work in Canada .

KongWerks · Mar 23, 2017

I'min Canada and it works for me. Many companies do not pre-announce name changes for legal, marketing and security reasons.

Sounds likethey still may be having DNS issues or the records haven't populated yet

kbviper · Mar 23, 2017

EranSteiner said:
Hi,

We have identified an issue with our DNS service provider and have taken steps to mitigate the problem. We have also logged an urgent support case with our DNS provider and expect they will resolve the issue in the next few hours.

In the meantime, if the airdata email doesn't work for you, please reach out to us via our old support address - [email protected] .

Appreciate your patience,
Eran

Eran, thanks for the update, much appreciated. Neither my wife nor I can access the site from our desktop computers at home, or our iPads. I was logged onto the new site yesterday on my work computer, and was still logged on when I went to work this morning, and was able to view the flight I uploaded last night and navigate through it no problem. I was able to "google" the new site and bring it up on my work computer no problem. So, worse case scenario, I can access the site at work for now. Thanks again.

kndll · Mar 23, 2017

kbviper said:
Eran, thanks for the update, much appreciated. Neither my wife nor I can access the site from our desktop computers at home, or our iPads. I was logged onto the new site yesterday on my work computer, and was still logged on when I went to work this morning, and was able to view the flight I uploaded last night and navigate through it no problem. I was able to "google" the new site and bring it up on my work computer no problem. So, worse case scenario, I can access the site at work for now. Thanks again.

interesting that you can access from work but not home , tried to clear/clean my pc , had no effect still cannot connect

kbviper · Mar 23, 2017

kndll said:
interesting that you can access from work but not home , tried to clear/clean my pc , had no effect still cannot connect

I agree. It is odd. At work we use IE, at home Firefox. I even added the site to the list of non-blocked sites in Firefox in the event that was the problem, but it didn't work.

KongWerks · Mar 23, 2017

Try a different DNS server in your IP settings or wait a few days to see if the records propagate for you.

kndll · Mar 23, 2017

KongWerks said:
Try a different DNS server in your IP settings or wait a few days to see if the records propagate for you.

have no idea how to change IP settings

42FrankZ · Mar 23, 2017

It really shouldn't take a few days for DNS propagation, especially if you had never done a lookup for the zone.

KongWerks · Mar 23, 2017

42FrankZ said:
It really shouldn't take a few days for DNS propagation, especially if you had never done a lookup for the zone.

Totally agree but I have heard that there are some DNS issues happening globally the last few days so it wouldn't surprise me that some changes haven't been pushed out to local routers depending on the DNS provider used

kndll · Mar 23, 2017

always last in line here

kndll · Mar 24, 2017

working for me for now , don't know how long it will last

Ryan Hanscom · Mar 24, 2017

Try opening command prompt and typing IPconfig /flushdns and press enter. Then try after that.

kndll · Mar 24, 2017

Ryan Hanscom said:
Try opening command prompt and typing IPconfig /flushdns and press enter. Then try after that.

that worked once last night , but after you close browser can't get back in , it's hit or miss today , just tried can't get in again , spent 3 hours last night with Eran from airdata.com , he worked hard , was only able to get in once -- only home page, couldn't log in , tried winsock reset , flushdns , registerdns last night - worked only once , early this morning couldn't get anywhere , now it's hit or miss , I still think it's something on airdata's end , not my local ips .

EranSteiner · Mar 24, 2017

Hi,

We have updated our site with some additional information about this, please visit:
https://healthydrones.com/airdata

Thanks,
Eran

kndll · Mar 24, 2017

EranSteiner said:
Hi,

We have updated our site with some additional information about this, please visit:
https://healthydrones.com/airdata

Thanks,
Eran

thanks , only server working in Canada is in Montreal