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Great customer service from DJI

Discussion in 'Pro/Adv Discussion' started by Mudcat, Jun 21, 2016.

  1. Mudcat

    Joined:
    Jan 24, 2016
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    I recently returned my copter because of stress cracks to DJI. As soon as they received it (5 days) they notified me. Two weeks later they notified me they had repaired it and were sending it back. customer service is SO important in any business, and I for one was worried this could hurt DJI. Hopefully I'm not an isolated case, but they sure did treat me right. Thanks DJI!!
     
  2. RocketBrew

    Joined:
    Nov 24, 2015
    Messages:
    421
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    Location:
    Arizona
    Well, this forum is going to the dogs.
    If these positive posts about DJI now providing good and/or great customer service persist, the planets may collide...

    Yes, I too just had a totally positive experience with DJI and warranty repair of a cracked arm.

    (What is next? I love the FAA and Part 107?:confused:)
     
  3. Sky Eye Images

    Joined:
    Feb 18, 2016
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    25
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    Location:
    Charleston SC
    Looks like some DJI employees have infiltrated our forum. OFF WITH THEIR HEADS!!