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Good support from DJI and importer

Discussion in 'Phantom 2 Vision Discussion' started by hughden, Mar 11, 2014.

  1. hughden

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    My Vision suffered from an out of focus image on the left side, something that many have experienced.

    I contacted the importer for Thailand (Hobby Thai) from whom I had bought my Phantom and he suggested I also complete the DJI on-line problem report. Three days later I had an email and an apology from DJI. The following week the importer received a replacement camera for me; and on Monday I had the new camera installed (and it focuses evenly across the frame).

    Good communication and a prompt response from all involved.

    Note: For some reason they also replaced my wifi repeater unit; not sure if this is because they are matched individually to cameras, or if there is a new version of the camera with accompanying new repeater unit
     
  2. Peter Evans

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    Lot-et-Garonne, France
    Interesting.

    What "DJI on-line problem report" ?
     
  3. GMANNZ

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    Location:
    Wellington, New Zealand

    This one ;) - http://www.dji.com/support/report-problem