Hey Guys, Just wanted to share my recent excellent repair experience with DJI. I have read several threads regarding horrible service, however, my experience was great. I broke the gimbal ribbon flying too close to a wire. (Showing off for the nephew! Never again!) After reading the forums I debated ordering the ribbon to do the repair myself but decided to send it to DJI there might be a chance it was still under warranty. Here is my timeline: Crash: Sunday, November 22nd Contacted DJI by phone: Monday, Nov. 23rd Received RMA and shipping by email less than 15 minutes after phone call. Sent Phantom by Fed Ex 11/23 in the evening Received by DJI Monday, November 30 with confirmation email (I think it would have been there sooner if it wasn't for the Thanksgiving holiday) Received email from DJI on Wednesday, December 2nd telling me the repair was done and the unit was shipped. Phantom delivered on Tuesday, December 8th (they replaced the whole camera instead of just the ribbon) Total time including shipping and repair: 2 weeks and 1 day. Back in the air today and everything works great.