Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Gimbal Warrantied!

Discussion in 'Pro/Adv Discussion' started by Alex Kiritsis, Jun 16, 2015.

  1. Alex Kiritsis

    Joined:
    Apr 12, 2015
    Messages:
    180
    Likes Received:
    32
    My dealer was kind enough to take my Gimbal back and give me a new one so I wouldn't have to wait 4-6 weeks turn around from DJI. DJI asked for a video of the problem and agreed once viewed (I tried uploading video from my iPad and it won't take) here are some pics. image.jpg image.jpg image.jpg To make a long story short DJI wanted me to contact LA support. I had asked if I should contact my dealer first and I'm glad I did. I will put video on YouTube after work and upload that way, if anyone is interested.
     
  2. coherent

    Joined:
    Apr 23, 2015
    Messages:
    91
    Likes Received:
    28
    Location:
    Northern Arizona, USA
    Great to see a dealer go above and beyond to take care of a customer. And the name of your dealer is...?
     
  3. Alex Kiritsis

    Joined:
    Apr 12, 2015
    Messages:
    180
    Likes Received:
    32
    Yes. I agree. I was hesitant on purchasing from R/C depot hobbies, but am now very glad I did. I received my P3P from the first batch and their customer service has been excellent for both me and my brother.
     
  4. snowghost

    Joined:
    Feb 13, 2015
    Messages:
    1,058
    Likes Received:
    213
    Location:
    SoCal, USA
  5. Alex Kiritsis

    Joined:
    Apr 12, 2015
    Messages:
    180
    Likes Received:
    32
    My new gimbal arrived Friday and everything is working fine. Thank you again RC Depot!
     
  6. snerd

    Joined:
    May 5, 2015
    Messages:
    2,633
    Likes Received:
    1,585
    Location:
    Oklahoma
    Great news! That's where I ordered my second Phantom from. It was here in 2 days!
     
  7. Alex Kiritsis

    Joined:
    Apr 12, 2015
    Messages:
    180
    Likes Received:
    32
    Same here! Got in on the first shipment after canceling with UAV Outlets and received mine in two days.
     
  8. Morphious

    Joined:
    Jun 19, 2015
    Messages:
    205
    Likes Received:
    83
    How old is your P3? We're you outside of the 30 days?
     
  9. Alex Kiritsis

    Joined:
    Apr 12, 2015
    Messages:
    180
    Likes Received:
    32
    Received mine in early May, so yes.