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Free Battery

Discussion in 'Phantom 2 Vision Discussion' started by GetaGrip, Mar 14, 2014.

  1. GetaGrip

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    Feeling a little annoyed that I missed both the December and February free battery offers since I ordered on Jan. 19th. I sent the following to DJI Online Sales.

    I received a response within the hour asking to confirm my address and a new battery was sent the following morning, shipping included. Pretty hard to complain about customer service like that, and of course it never hurts to ask nicely and throw a little praise and appreciation. :cool:
     
  2. rfernandez

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    Seems like they are improving their CS.. since the new management took over..
     
  3. mr_3_0_5

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    Good to hear they gave you that
     
  4. dave21

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    Nice, you will enjoy your bird twice as before :) xmas promo sold bird to me :)
     
  5. tizzl10

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    I too missed the free battery offer. I ordered in January. going to see what they can do for me as well.
     
  6. Big Ben

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    That's definitely an improvement compared to other stories I've read. That's how you build up a reputation and a relationship with your customers.

    A reputation is a precious and fragile thing. It takes many years to create and can be destroyed in less than a minute. This is an example of how one can cause a reputation to go down in flames with only a few ill-chosen words. :lol:
     
  7. saltire

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    Wonder why its only the Vision they do this for and not the P2 any ideas .
     
  8. Cyclone

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    Ive also sent off an email grovelling, sorry I meant asking, for a free battery :)

    I did ask my dealer but they would only do it for new purchases.
     
  9. Encantador

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    Me too. Purchased mine 12th Feb.

    Had this reply after a few hours....

    Thanks for your email, we will contact with dealer and get you back soon.

    Best regards,
    DJI Sales Dept.
     
  10. Schenso

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    What the hell.. Is it that easy? Im going to mail them aswell. Ordered it in january.
     
  11. Encantador

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    Email rom dealer recieved today..... :D :D :D

    I believe you have contacted DJI about the free battery offer, they have agreed to give you the free battery as you missed out by a couple of days.

    We will get one out to you :)

    Thanks
     
  12. Schenso

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    Damnit, i emailed DJI and my own dealer, but the dealer wont't give a free battery. And i have no response from DJI europe.
     
  13. Encantador

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    Free battery arrived. Very impressed. :D
     
  14. nativecolorado

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    I bought my P2V from Amazon on 2/17, and the free battery promo started 2/18. This is the response I got from DJI Customer Service:

    Thank you for your email. The additional battery promotion started on February 18th and we cannot extend it to purchases made prior to the start date.
    You can reach our phone support by calling 818-235-0789. Our hours of operation are Monday through Friday 9:00 AM to 5:00 PM (PST).
    We will do our best to help you resolve this issue.
    Thank you.
    Customer Service Representative

    So, missing it by one lousy day means no free battery. :-( :( :(
     
  15. Encantador

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    You have a PM.
     
  16. Cyclone

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    I got a reply from DJI regarding a free battery, and they politely told me to go forth and multiply ! :eek:
     
  17. Encantador

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    When did you purchase and where from?
     
  18. Cyclone

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    Buzzflyer, 2nd week of January. Do you wanna sell urs for a tenner?? ;)
     
  19. Encantador

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    Make it £12 and I will hand deliver it the 200 miles too...... :D
     
  20. Cyclone

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    :D

    (ur just teasing me now arent you :))