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  1. Colin Eglington

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    Totally disappointed with DJI in fact disgusted and insulted.

    Despite everything submitted regarding the Fly Away of my P4 they refuse to look at any of the logs easily presented by Healthy Drones and maintain that the final flight of my drones altitude starting at over 2000 ft and fluctuating between 2888 ft and 90 ft and the time reseting to zero half way through the flight and the drone not RTH despite being set was completely normal.

    So if Fly Away drones are normal users beware!!!

    I have been offered a derisory sum of 25% discount off a new one providing I return my box and controller.

    How much will they charge me for a new one? And will 25% not be easily attained by shopping around.

    I think their attitude toward their customers is absolutely terrible and I wonder if their billionaire owner even cares!

    BE WARNED! Especially if dealing with DJI Europe faceless fools!


    Sent from my iPhone using PhantomPilots mobile app
     
    PROJEFFREY11 and PaulJohn like this.
  2. Mbwana

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    Were using another app other than DJI Go? If so which one?


    Sent from my iPhone using PhantomPilots mobile app
     
  3. Colin Eglington

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    I was using the DJI Go App
     
  4. Stevie_UK

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    Heck Colin, harsh.. your logs were definitely showing some malfunctions! My advice be post the logs on the DJI forum, once dji see those logs they surely have to help you. I was still kinda hoping you'd have recovered her by now. Upset for you that you've had such a bad experience from dji. Go post your logs there.
     
  5. Phantomix

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    did you get it back?
     
  6. Phantomix

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    post the logs!
     
  7. chris digata

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    your flight was too close to houses and structure and low, when flying like that not only is it against CAA guide lines ect anything could happen or could have happened.. ive seen a very simular thing to this but the phantom was found and when inspected it had been shot with a .22 high powered air rifle so without proof of a craft malfunction DJI wont replace..
     
  8. henick

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    Flying within guidelines has very little to do with their product performing as advertised. Nothing to do with it really.
     
  9. Phantom fool

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    Sorry, man, they are tough to deal with. After a long email chain I eventually sent my P3P back to the address it shipped from and disputed the charges on my credit card. The next day they were very attentive. Go figure. I eventually won the dispute since I returned it. You, my friend are probably out of luck in that department since you no longer have it in your possession.

    They make good drones, but their customer service sucks.
     
  10. Colin Eglington

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    I purchased a new one and it arrives today. I will then go and have an aerial search of the tree canopy to see if it auto landed up there.
    If I find it then I will return to the fight. In the meantime they can keep their 25% discount offer.
    I must reiterate the European call centre is in Germany they seemed sympathetic and said the could see a problem but the faceless decision maker in the Netherlands refused to discuss further saying everything was normal. I made my logs public and many people have commented on the strange readings.

    But it would seem that we are all guilty theft or something until proven innocent in the eyes of DJI Netherlands.
     
    PaulJohn likes this.
  11. 28wins

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    That sentence makes no sense.

    Did they ask you to submit the logs and then refused to look at them?

    But still they have stated precise numbers (so they looked?) when responding to you they found no fault pointing to the drone malfunctioning?


    OP is upset but let's look at this from DHI's perspective.
    How many people come into them insisting their drone "flew away"?
    Many people took advantage of the early and well publicized technical failures affecting the first generations to pile-on and blame the manufacturer.
    And also they adopt this firm stance because they are more focused on product development than customer service. The company was built from a technical team, not sales/ marketing, which were an after thought and added later on.

    I have owned a P2 and now a P4 and the progress is amazing and really encouraging.
     
  12. Colin Eglington

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    The facts are the facts - and my logs were submitted? along with video but they ignored the evidence which was acknowledged by DJI Germany i.e no home point recorded in the log despite the DJI Go reported positive.

    I have purchased another P4 refusing any helping discount from DJI, I am determined to find my missing drone and look forward to shoving it up wher the sun doesn't shine at DJI. Their customer service is horrible!!!!!! Be warned!

    I do not appreciate being acused of being a liar or a thief!
     

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  13. 28wins

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    I don't know you or the details beyond what you typed and which I quoted.

    No one has accused you of anything. It sounds like you refuse to put yourself in their shoes (cf. what I wrote) which might have helped with the way you came across when discussing things with them.

    Have you ever ran a business and dealt with retail customers? :)
     
  14. Colin Eglington

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    Do you work for DJI?

    Actually since you ask I am the CEO of an International Company specialising in Customer Engagement Services which is now in its 20th year. So I do not need any lectures on treating customers fairly nor making them feel values. I work for hundreds of International Majors who have benefited from my service.

    DJI allowing an operative to communicate in the way he did with me is completely unacceptable!

    I am not seeking to offer my services to DJI but to have a fair hearing of the facts.
     
  15. 28wins

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    No sir, I don't work for DJI.

    My feedback to you after reading your OP for the first time should be valuable because I am a complete stranger with no vested interest in this. And I tell you come across in a way that hinders your effort to be heard and get what YOU want, you should prob. think about that for a moment.

    You can't force people (without violence) but you can persuade them.

    My first P2 took off on me too and with luck managed to get it back. I felt sick in the stomach and wanted to throw up from being scared/ powerless.
    I was flying in a densely populated area. It should not have done that but unbeknownst to me there must have been other factors that caused it to happen.

    The way I look at this drone adventure: I am a BETA tester buying a product which is a work in progress from a CHINESE company which didn't exist 10 year ago. I have very low expectations.
    They have made huge progress. I really like my P4.

    Now, if your iPhone screen stopped responding to touch and you walked into an Apple store and remained composed, respectful and polite, under warranty or not, I am sure the outcome would be very different from what you experienced with DJI.

    Still, you are not addressing my comment about how badly being on the receiving end of retail customers sucks. :) You know it does. You either stand firm or cave in and build the cost into your prices.

    Edit: for the story, I just spent 2 weeks on Lenovo with multiple issues affecting a top of the line Yoga 3 Pro. A leading product in their range of laptops. Lenovo may be one of your clients: it is not a small company. How does one explain why the experience was so bad and never mind the experience, that their top of the line product was so bad to begin with???
     
    #15 28wins, May 31, 2016
    Last edited: May 31, 2016
  16. Colin Eglington

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    I am a generally calm and polite person who took advice from the many more experienced members of a number of DJI forums.

    I have done everything required of me other than being able to produce the offending article.

    It simply did not do what it is advertised to do in a lost signal situation i.e. RTH and I cannot find it- and that surely is questionable in view of the trade description laws here in the UK and at least should receive a fair hearing.

    I may sound angry because I am - very very angry with the tone and content of the correspondence i have received that you have not been party to, so I am sorry if I sound belligerent but that's how they have made me feel. But I thank you for trying to temper my imposition:

    As for R&D of new products to market I did not think I was suscribing to that but buying a product that was truly tested and fit for purpose. I think if you read the latest posts on the p4 there are a lot of concerned people out there - why are they fitting trackers?
     
  17. mrcrane2u

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    I would look at different brand
     
  18. Colin Eglington

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    Which one for example?
     
  19. 28wins

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    @Colin Eglington

    I can deliver the same message to a client ("NO") in many different ways and I agree they should have conveyed it to you without making you angry: always diffuse instead of escalate.They stand to gain nothing but bad publicity. This isn't the only bad review on the internet for DJI.

    If I were them, I would have shed some light onto the data you gave them and provided a technical explanation or interpretation to attempt to explain what might have happened. Sadly no one and no company behaves this way out there. No one treats their clients like they would treat a friend, at least no major corp. does.

    These toys operate on the 2.4GHz spectrum and their various components are sensitive to magneto electric interferences: electric polarization and magnetization are very complex topics for an untethered object capable of flying 45 mph in all sorts of environments.
    The shortcomings may not even be fully understood by DJI themselves yet or they may be stuck with the limitations of the off the shelf components they use which other companies are still improving. It could be they use terrible components. I don't know.

    The growth of this niche product has been tremendous all things considered and if they want to thrive there is no way DJI can remain naive about its customer base and turn a blind eye to the demands and pressure they face from governments and various authorities.

    I am glad we are still able to buy them freely. I don't think it will always be the case. I really don't appreciate having to register with the FAA (in the US) when they can't even secure their web site and protect the data of the people who are complying (the database was exposed and leaked).

    I wasn't aware of the trackers (I'll look) but I am not surprised.
    In the best case scenario, the collective data is very valuable for a company like DJI... or Google as the customer base grows.
    In the worst case scenario, it is strictly a backdoor (not in the software sense) so they have a way into time for an event in case it is needed. The most likely explanation is a combination of both and more we don't know about.
     
  20. Colin Eglington

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    Thank you for your intelligent appraisal of the situation. The intransigence by DJ I Holland and the failure in giving a fair explanation as to why this may have occurred or the ability to communicate by voice unlike DJI Germany who acknowledged a problem is great cause for concern.

    Tone can and is often misconstrued in the written word as is obvious from this thread.

    There is nowhere obvious that I see a warning that interference from electrostatic influences should be carefully considered as a get out clause for failure. I have no problem accepting personal responsibility if I have worked outside of the operating envelope but 900 feet range ??? Return to home set and loss of signal equals loss if drone sorry it's a hard £1200 pill to swallow !


    Sent from my iPhone using PhantomPilots mobile app