Faulty Obstacle Avoidance On Phantom 4 Pro

[ricardo melendez DJI]

Any help will be appreciated on why this happened.

 

[msinger]

The side sensors are only active in beginner mode and tripod mode.

 

[Meta4]

Any help will be appreciated on why this happened.

The obstacle avoidance system is not magic and has a number of limitations.
The answer to your question is in the top line here:

 

[ricardo melendez DJI]

so no warranty will cover this.

 

[msinger]

The crash was caused by pilot error, so DJI will not cover it under their warranty.

 

[ricardo melendez DJI]

whats the purpose of having them if they are only on in beginner mode and tripod mode. I did not know that. It beeped on the branches. I thought they worked like the front ones. Same principle at least.

 

[ricardo melendez DJI]

How expensive do you think that will be to be repaired?

 

[ricardo melendez DJI]

I would of known that I would of never taken that chance. I wish I would of read the manual. Thanks for writing

 

[msinger]

It depends on what's broken. DJI has a part and service fee list here.

 

[Davidnclearlaketx]

If by chance you charged the purchase on an American Express card you have a accident/theft protection on your credit card, as well as a 1 year extension in addition to any/all manufacturers warranty.
You could try to get it covered that way if you used the AMX.

 

[tevek]

I would say no warranty, I wouldn't rely on perceived technology regardless of what the manual says. I live in a forest and I fly manually until I'm clear of obstacles, you've got bigger balls than me..

 

[ricardo melendez DJI]

I actually did use amex

 

[Davidnclearlaketx]

I actually did use amex

Give them a call and file a claim!!
They should replace or repair it free! -hopefully!
Can't hurt to try!

 

[Carltonart]

This is a great reminder to always read the manual, aren't you interested in knowing what your new drone is capable of?