- Joined
- Nov 27, 2015
- Messages
- 755
- Reaction score
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- Age
- 63
The purpose of this post is to publicly express my appreciation to the Kevin at FStop-Labs. They are in my opinion, a standup company with a business model that focuses on customer satisfaction.
The story of my experience with fstop-labs began with a purchase of some gimbal parts. Long story short, my P3P gimbal had some minor damage from a crash in 2015. Purely cosmetic, never service affecting, but when I discovered I could purchase OEM like parts, I went for it; I would rebuild my gimbal. I didn't find the task difficult, concerning or complex, but it was doomed from the start, or so that's my opinion. One of the parts purchased was flawed. Of course I didn't know this and I am certain that neither did FStop-Labs. This single flaw gave cause for me to rebuild the gimbal over and over. Each time concluded with the same result, no power to the gimbal. Insanity paused, I stopped repeating the same event with an expectation of a different result and changed out the flawed part with my OEM part, the gimbal had a proverbial heartbeat, but not 100%. Okay, back to insanity, rebuild, rebuild, rebuild, STOP! Time for a closer inspection of all the parts. Conclusion, some parts within a gimbal don't do well with continued contact or rebuild, I.e., ribbon cables that control the motors.
So why am I praising FStop-Labs, because when I explained all the above to them, they took the high road. No blame game by this company, No Sir! Asking only for a photo of the damaged ribbon and motor to assess what they would need to make this a success, they promptly shipped the new parts.
"No worries! We asked for pictures so we can try to determine what parts to send you to make for the easiest repair!
This kind of business model renews my faith that some companies do care about the customer.
Thank you FStop-Labs
Sent from my iPad using PhantomPilots mobile app
The story of my experience with fstop-labs began with a purchase of some gimbal parts. Long story short, my P3P gimbal had some minor damage from a crash in 2015. Purely cosmetic, never service affecting, but when I discovered I could purchase OEM like parts, I went for it; I would rebuild my gimbal. I didn't find the task difficult, concerning or complex, but it was doomed from the start, or so that's my opinion. One of the parts purchased was flawed. Of course I didn't know this and I am certain that neither did FStop-Labs. This single flaw gave cause for me to rebuild the gimbal over and over. Each time concluded with the same result, no power to the gimbal. Insanity paused, I stopped repeating the same event with an expectation of a different result and changed out the flawed part with my OEM part, the gimbal had a proverbial heartbeat, but not 100%. Okay, back to insanity, rebuild, rebuild, rebuild, STOP! Time for a closer inspection of all the parts. Conclusion, some parts within a gimbal don't do well with continued contact or rebuild, I.e., ribbon cables that control the motors.
So why am I praising FStop-Labs, because when I explained all the above to them, they took the high road. No blame game by this company, No Sir! Asking only for a photo of the damaged ribbon and motor to assess what they would need to make this a success, they promptly shipped the new parts.
"No worries! We asked for pictures so we can try to determine what parts to send you to make for the easiest repair!
This kind of business model renews my faith that some companies do care about the customer.
Thank you FStop-Labs
Sent from my iPad using PhantomPilots mobile app