Since I've been involved with Phantoms, I've read many stories of people who have (or feel they have) received service that is considered sub-par from DJI.
I wanted to share my recent, very satisfactory, experience.
I posted a couple of weeks ago about my issue with my RC recognizing anything that was plugged into its USB port (card reader, thumb drive, Phantom, tablet.) After swapping modules on the RC (thanks, Bob), I determined that the issue existed somewhere else within the RC.
I contacted DJI, and promptly received an RMA number, and printable airbill to send in my RC. I packed it up and sent it down to Carson, CA, where it was received and checked in by DJI 2 days later. Within four days, the status moved to "Repair in Process" (or whatever that category is.) Two days after that, I received notice that my RC had been shipped back to me. Today (a total of 10 days from my first call), I received a brand new RC at my doorstep. After charging it up, I powered it on, powered up the Phantom, plugging in my tablet, and, voila, the Go app connected to the RC/Phantom just like it should.
My experience is how a warranty situation should be handled, and I can say confidently, that MANY times as a consumer, I have not been as satisfied with a warranty process. I have no doubt that there are people who have not had legitimate claims handled well by DJI. I also have not doubt that there are many people who felt they had a legitimate claim, but really didn't, and complained about poor service anyway.
I'm satisfied with the service I received, and hope that if I need any further warranty support that my experience in the future will be the same.
Have a good one!
R
I wanted to share my recent, very satisfactory, experience.
I posted a couple of weeks ago about my issue with my RC recognizing anything that was plugged into its USB port (card reader, thumb drive, Phantom, tablet.) After swapping modules on the RC (thanks, Bob), I determined that the issue existed somewhere else within the RC.
I contacted DJI, and promptly received an RMA number, and printable airbill to send in my RC. I packed it up and sent it down to Carson, CA, where it was received and checked in by DJI 2 days later. Within four days, the status moved to "Repair in Process" (or whatever that category is.) Two days after that, I received notice that my RC had been shipped back to me. Today (a total of 10 days from my first call), I received a brand new RC at my doorstep. After charging it up, I powered it on, powered up the Phantom, plugging in my tablet, and, voila, the Go app connected to the RC/Phantom just like it should.
My experience is how a warranty situation should be handled, and I can say confidently, that MANY times as a consumer, I have not been as satisfied with a warranty process. I have no doubt that there are people who have not had legitimate claims handled well by DJI. I also have not doubt that there are many people who felt they had a legitimate claim, but really didn't, and complained about poor service anyway.
I'm satisfied with the service I received, and hope that if I need any further warranty support that my experience in the future will be the same.
Have a good one!
R
