Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

  1. Dom PPCpilot

    Joined:
    May 18, 2016
    Messages:
    25
    Likes Received:
    4
    last month I was visiting my son in Ohio(I'm from Long Island). I'm new to this sport, and had the unpleasant experience of crashing my P4 which was only about a month old. I backed into a building, my own fault with very little experience. I called Drone World(where I bought from), they offered to fix it, but because of damage to the gimbal, they put me in touch with DJI. I shipped it out from Ohio, and had it returned back to New York. From the initial call to DJI, to the return of my repaired P4, I couldn't be happier. It came back within a week and a half, looking and working as good as new. I read some bad reviews about their service, but that was not my experience at all. I love my P4, and recommend it to everyone I talk to. Thank you DJI for the quick and professional service I received.
     
    grottoli and erikgraham like this.
  2. WilsonFlyer

    Joined:
    Jun 29, 2016
    Messages:
    404
    Likes Received:
    156
    Nice to hear the good stuff too. Good for you!
     
    grottoli likes this.
  3. Patrick

    Joined:
    Mar 31, 2015
    Messages:
    579
    Likes Received:
    153
    Location:
    Albuquerque,NM
    That's reassuring to hear after all the complaints about DJI customer service!
     
    cfd701 and WilsonFlyer like this.
  4. Dom PPCpilot

    Joined:
    May 18, 2016
    Messages:
    25
    Likes Received:
    4
    Thanks, it was a positive experience working with them
     
  5. Dom PPCpilot

    Joined:
    May 18, 2016
    Messages:
    25
    Likes Received:
    4
    I felt that I had to post this, people are so quick to point out the negatives, my experience with them was nothing short of excellent
     
  6. Carlpembroke

    Joined:
    May 22, 2016
    Messages:
    277
    Likes Received:
    49
    Do you mind me asking how much it cost to repair ?
     
  7. HeitmannTech

    Joined:
    Jul 4, 2016
    Messages:
    118
    Likes Received:
    27
    I was going to ask the same thing, what was the charge and do you have a pic of the damage ?
    Great to hear that they assisted you quickly and to your satisfaction.
     
  8. JAAir

    Joined:
    May 25, 2016
    Messages:
    10
    Likes Received:
    2
    Location:
    Wales, UK
    It has been found that if a person is unhappy with a product/service they will tell 10 people. If they are happy with the product/service they will tell 1.

    In this world of social media, increase those numbers substantially. That is why we often see a distorted view of how people are satisfied or not satisfied with a product/service.

    Nice to hear the good news.
     
    CThruU likes this.
  9. Carlpembroke

    Joined:
    May 22, 2016
    Messages:
    277
    Likes Received:
    49
    The reason i ask is because i think (and it's just my opinion) that a lot of comapanies are quite happy to repair their products if the customer is paying but will try and wriggle out of a warranty repair if possible. Same with car dealerships etc.
     
  10. Dom PPCpilot

    Joined:
    May 18, 2016
    Messages:
    25
    Likes Received:
    4
    To be totally honest, and I don't understand why, but DJI didn't charge me for the repair. I never expected that!
     
    Last Chance likes this.
  11. Carlpembroke

    Joined:
    May 22, 2016
    Messages:
    277
    Likes Received:
    49
    Now that's blown my theory out of the water
     
  12. HeitmannTech

    Joined:
    Jul 4, 2016
    Messages:
    118
    Likes Received:
    27

    Not necessarily :)
    It could be that things are so bad there that they simply don't have the skills of admin to charge for repair work :)