ESC Error after Firmware Upgrade

[reeltime123]

1#
Hi, I just got my Phantom 3 Advanced last week and took it out a few times. when I powered it up it said that I needed to update the firmware, Now i did one when I first got it last week but a new one just came out. When upgrading the firmware it failed a few times before I downloaded a new one from the web site as I figured the one I downloaded 1st may have been corrupt. After I sucessfully installed the new Firmware Version P3S_FW_V01.06.0040. it powered up fine, the camera works like it suppose to but when I go to start it up I get a EMC error. Now I go back to the logs and they look fine, I am thinking something in my EMC has decided to die from the Firmware or its just a fluke that it decided to die. I am going to paste the logs below as someone may be able to help me. Also is there a way to revert back to the old firmware? Maybe this would fix it. Any info would help, thanks...If any tech support guys are reading this please help asap... My wife was already questioning why I needed a 1500 drone and she is riding my tail because I bought a piece of Junk, lets prove her wrong...The attched log file is the root directory and the one in Misc as I did not want to put the other log file on here as it is alot longer....


========== 2015.12.19 16:43:25 =====================
Packet: P3S_FW_V01.05.0030.bin
Upgrading ...

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Upgrading ...
Result: Success.

========== 2015.12.24 13:52:33 =====================
Packet: P3S_FW_V01.05.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.12.24 13:59:29 =====================
Packet: P3S_FW_V01.05.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.05.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.06.0040.bin
Upgrading ...
Result: Success.

 

[msinger]

It looks like you upgraded, downgraded, and upgraded to 1.6 again. What is the exact error message you see in the DJI GO app?

 

[DRONE WORLD]

We have have many customer with this same error. It seems to be very prevalent these last two weeks after the 1.06 update. We have not gotten a response back from DJI yet.

 

[Oso]

Here's another one from @Newly
Dreaded ESC status | DJI Phantom Forum

 

[Ratt]

Add my Pro... It flew fine 5 minutes before the 1.6.004 update and now get ESC Status error every time I try to start it. I also get flashes of "Poor Radio Channel Quality" that never happened before.

Everything else looks normal. Except that it won't fly and I need it today for a project.

 

[reeltime123]

I contacted tech support and sent them my logs. They said it was a defective ESC and instructed me to bring it back where I purchased it.. (Drones Plus ) and if I had any problems returning it to have them call DJI.. I showed them the emails and they exchanged it with no issue. However, I upgraded to the Professional.. It all worked out for me.. Hope everyone gets their issues resolved...

 

[WetDog]

That firmware list is for a standard, yes?

 

[Ratt]

I contacted tech support and sent them my logs. They said it was a defective ESC and instructed me to bring it back where I purchased it.. (Drones Plus ) and if I had any problems returning it to have them call DJI.. I showed them the emails and they exchanged it with no issue. However, I upgraded to the Professional.. It all worked out for me.. Hope everyone gets their issues resolved...

Glad to hear that. I have sent DJI an email and via the online form and have received an automated ticket.

I bought mine from Best Buy using gift cards so I may not have as lucky. BB has extended their Christmas return policy to 01/15 so I may try to get a replacement via that route.

 

[reeltime123]

They will exchange it with no questions, box it back up and you be in and out with a new one in a few minutes, they have the best customer service in the electronics industry ... Tell them it just stopped working...that's the best way... DJI takes days to respond on each email you send or respond to..

 

[Ratt]

They will exchange it with no questions, box it back up and you be in and out with a new one in a few minutes, they have the best customer service in the electronics industry ... Tell them it just stopped working...that's the best way... DJI takes days to respond on each email you send or respond to..

I was pleasantly surprised. Just talked to a nice lady at the Best Buy store in Buckhead GA and they have one in stock and will swap it out tomorrow. It's a 6hr round trip drive but I can get it resolved tomorrow.

 

[reeltime123]

That's great.... Love me some best buy

 

[Ratt]

BB wasn't the cheapest but I had $1500+ bucks of BB gift cards redeemed for WorldPoints credit card points. Now really glad that I went that direction.

Of course now the big question is.... To update or NOT to update. It appears that v1.5 has issues that causes aircraft to shut down and fall out of the sky while "protecting" the battery. The v1.4 that I had been running seemed to work OK. I guess that if it was shipped with 1.5 I will update but if it has 1.4 or previous I may just leave it there or update to 1.4 until they get a handle on it.

 

[reeltime123]

I took my new one out the box and left the 1.5 on it...I did update the app.. To 2.4.3.. No issues and I love the phantom