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Email from DJI Customer service

Discussion in 'Pro/Adv Discussion' started by Randy Green, Apr 29, 2015.

  1. Randy Green

    Joined:
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    Location:
    Greenwood Missouri
    Just received this from DJI...

    Dear DJI Customer,

    Thank you for choosing to fly with DJI.

    We are thrilled that you will be receiving your Phantom 3 soon. With your new Phantom's unparalleled camera quality and flight experience, you will soon be creating stunning aerial images and videos.

    We also have some important updates regarding your Phantom 3:



    24/7 Customer Service


    DJI is happy to announce 24/7 technical support for all Phantom 3 customers. If you have any questions or concerns about your Phantom 3, please contact DJI anytime starting at 6:00 pm, April 28, 2015 (GMT+8).

    You can reach the technical support team by:

    1. Live Chat: Visit http://www.dji.com/product/phantom-3/ and click on “Live Chat”
    2. E-mail: support@dji.com
    3. A DJI regional office during local working hours:

    North America: Call +1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PST, or e-mail us.support@dji.com
    EU Member Countries: Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central European time, or e-mail support.europe@dji.com
    Japan: E-mail support.jp@dji.com.


    iOS Pilot App


    The Phantom 3 compatible version the DJI Pilot app for iOS will be available on the App Store within one week. After downloading the new DJI Pilot app, you must update the firmware of your Phantom 3 before it can be used.

    Without both updates, the iOS version of the DJI Pilot app will not work with your Phantom 3.

    For full instructions on updating your firmware, please download the “How to Update the Firmware” document at http://www.dji.com/product/phantom-3/download/.

    The Android version will be available on April 30.



    Orders with an Extra Battery


    If you ordered an Extra Battery with your Phantom 3, this will be shipped separately at a later date in May. We apologize for any inconvenience.

    Thank you,
    DJI
     
  2. JdotB

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    That was very nice of them.....
     
  3. Rothgarr

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    Was that in response to an inquiry you sent them? Or did you just happen to receive that?
     
  4. gfredrone

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    A free backpack would make me feel better about being grounded for the first week while I look at my new $1359 paper weight.
     
  5. Randy Green

    Joined:
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    Location:
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    I just received it. I did not send them an inquiry.
     
  6. Yogi123

    Joined:
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    I received the same email. I'm in the UK and made no enquiries.
     
  7. Stan_in_KS

    Joined:
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    Location:
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    The final release of software for the P3P and the IOS App are key to flying safely. I am impressed they got the hardware shipped so quickly. My P3P in on the FedEx truck in Wichita, KS out for delivery. I can start reading all the manuals that were posted today on the DJI website.
     
  8. GeeDee

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  9. GeeDee

    Joined:
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    Very nice of them to send you the email but not so nice when you tclick the live chat... sent me back to the original email ie no chat at all and ask you to email? And when i emailed no reply after 3 days. Am I missing something?