I sent this to ALL Dji support addresses, US, China, Germany(I think) and a new one popped up in Japan on June 19.
As of now, not surprisingly still nothing!
Maybe all of our emails go into a lottery machine and only the lucky few get responses...
To whom it may concern and may actually respond to this email.
I am emailing, unfortunately with zero expectation of a reply, based on the overwhelming instances that DJI does not respond in a timely manner to customer concerns, and most likely will not address the issue.
I am writing on behalf of a growing number of Phantom owners that are experiencing the same problems with our craft, all over the globe.
To summarize the issue that is growing daily, please take the time to read fully the thread listed below.
viewtopic.php?f=19&t=17324
Questions for someone in Engineering, or a technician that actually can answer the questions with some knowledge, not the usual generic email responses.
1. What is the DJI designed life span of the Phantom 2 series battery ?
2. Where do we locate or decipher the production date codes on these batteries ?
3. Is there any coding within the serial #s that would indicate production dates ?
Those of us who are affected are keeping logs of the specific data pertaining to the battery performance, endurance, and life cycles, among other indices. All of which are drastically different from what DJI claims to be normal for these batteries. We want to know what is going on with these batteries. We will not accept the response that there is nothing wrong, or we are doing something wrong. We are all presently enduring the other current issue with our craft, the magnetic declination issue, which amazingly DJI is working on. This after WE Collectively had to convince DJI that there was a problem. THERE IS A PROBLEM WITH THE BATTERIES ! We need solid credible information from DJI to start attempting to figure this issue out.
I would be more than happy to discuss this issue with someone over a telephone conversation, but I am not willing to spend half of my day on hold for customer service.
If someone gets this email, actually reads it, and chooses to respond to me, I will be overwhelmed with shock.
If you are reading this and have no idea what this email is about, please forward it to someone above you. Maybe this will eventually get to the proper person who may be able to assist us all.
We all realize that DJI is severely behind the ball with regard to overall support, and have tried to temper our frustrations, however, this needs to be rectified NOW.
In the USA we have companies that farm out customer service to call centers, that actually answer the phone promptly. Getting a live person on the phone in a timely manner goes a long way for the company, and allows the concerns to actually get heading in a proper direction. We don’t even have that with DJI right now. Your system that answers phones actually just disconnects calls. What does that say to US, the customers?
I spent many years in management at a global freight corporation(FedEx) and terminated employees for responding to customers the way some of your people have responded to us, collectively, when the few that get through on the phone actually talk to a DJI employee. The emails some of us have received are equally upsetting, We are all treated like morons. We read the manuals, and are only as good as the manuals we read. We reach out to DJI when there are problems outside the printed customer level manuals and information.
We enjoy our Phantoms, but are tremendously disappointed in DJI.
George Carey
California-United States of America
