Company DroneFly is the best online store to purchase The Dji Phantom! With Free Shipping and amazing customer support, we make it fun and easy to shop at DroneFly.com.... This message is in regard to your complaint submitted on 1/2/2014 3:33:32 PM against DroneFly.com. Your complaint was assigned ID xxxxx Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company despite our best efforts. BBB develops and maintains Business Reviews on companies in our service area. In the case of your complaint, the company's failure to give attention to the matter will be reflected in the review we give to consumers about them for three years. This information is available to the public and is frequently used by potential customers. UPDATE>>>>> Dronefly..... I would like to thank Taylor at dronefly for all the help with my phantom problem. He is a good man.