I know everyone has different opinions and experiences regardless of the topic, but I did want to post a testimony of my own recent experience with DroneFly customer support.
I had a defective Vision camera and reported it to DroneFly. After sending some example footage they promptly responded with an RMA. They replaced the camera at their own expense, even though it was the manufacturers default. Got my replacement camera in less than a week. They tested the replacement prior to sending.
I was very pleased in their customer support and they will have all of my future business. Excellent work DroneFly! Kudos!
I had a defective Vision camera and reported it to DroneFly. After sending some example footage they promptly responded with an RMA. They replaced the camera at their own expense, even though it was the manufacturers default. Got my replacement camera in less than a week. They tested the replacement prior to sending.
I was very pleased in their customer support and they will have all of my future business. Excellent work DroneFly! Kudos!
