Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Drone Crates Excellent Customer Service

Discussion in 'General Discussion' started by brantley, Jul 29, 2015.

  1. brantley

    Joined:
    Jul 29, 2015
    Messages:
    21
    Likes Received:
    10
    Location:
    Muscle Shoals
    I just wanted to post and give Kris@DroneCrates some kudos. I bought one of their cases for my P3P a couple of weeks ago and it's been an excellent product. I took it to the beach with me last week and got some sand behind the pull out handle and as I was trying to clean it up, I decided to take it apart. In the process of putting it back together, I broke a piece. It was 100% my fault.
    I sent an email to Drone Crates asking if they would give me a price on the piece that I broke and Kris personally replied within 30 minutes (after business hours) and offered to send out a replacement at no cost. Customer service like this is what makes companies last. If you haven't bought a case for your P3 yet, check Drone Crates out!
     
    Kris@DroneCrates likes this.
  2. Justgregg

    Joined:
    Mar 14, 2014
    Messages:
    519
    Likes Received:
    119
    Location:
    Denver Colorado
    Im looking for a phantom/inspire combo case. I will check them out.
     
  3. YolevonALLin

    Joined:
    Aug 8, 2014
    Messages:
    389
    Likes Received:
    79
    The best. Helped me out also.

    Sent from my SM-G920V using Tapatalk
     
    Kris@DroneCrates likes this.
  4. Kris@DroneCrates

    Joined:
    Jun 15, 2015
    Messages:
    104
    Likes Received:
    11
    Location:
    Las Vegas
    Thanks guys for the feedback and support! I'm glad I can be of help and always want our customers to be happy with their ownership.
     
    Ti22 likes this.
  5. jryser

    Joined:
    Aug 3, 2014
    Messages:
    328
    Likes Received:
    118
    Location:
    Indiana
    Buying one bc I read post #1. Not that I want free parts but bc Kris is the real deal as seen right here!


    Sent from my PT beating heart
     
    Kris@DroneCrates likes this.
  6. jryser

    Joined:
    Aug 3, 2014
    Messages:
    328
    Likes Received:
    118
    Location:
    Indiana
    In case u r wondering Kris - that "Cha Ching" you heard was my order! Now you need some awesome music for your website (Google Jimmy Ryser)


    Sent from my PT beating heart
     
  7. Kris@DroneCrates

    Joined:
    Jun 15, 2015
    Messages:
    104
    Likes Received:
    11
    Location:
    Las Vegas
    Haha. thanks for your order! This will go out on Monday (sorry no fedex ground on Sat).
     
  8. jryser

    Joined:
    Aug 3, 2014
    Messages:
    328
    Likes Received:
    118
    Location:
    Indiana
    No worries at all!


    Sent from my PT beating heart