downloading video and stills

Joined
Jun 28, 2015
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I formatted my micro chip and now when I download both videos and stills that are taken on the same flight all I get is the videos and the stills show up as a square on my photos with a big question mark in the middle. I must have something set wrong because before I formatted it worked fine with both stills and movies on the same flight. Thanks for any help!
 

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