Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Does anyone know of a good place for phone support? I can't get through to the DJI 818 number.

Discussion in 'Phantom 2 Help' started by Jon Krueger, Aug 10, 2015.

  1. Jon Krueger

    Joined:
    Aug 7, 2015
    Messages:
    12
    Likes Received:
    0
    I am having trouble with my transmitter. I have pressed the red reset button but it never turns green. Who can help me with this. I was told it may be a broken gps.

    Thank you,
     
  2. jason

    Joined:
    Oct 12, 2014
    Messages:
    4,113
    Likes Received:
    405
    Location:
    Commerce Twp,MI
  3. Jon Krueger

    Joined:
    Aug 7, 2015
    Messages:
    12
    Likes Received:
    0
  4. jason

    Joined:
    Oct 12, 2014
    Messages:
    4,113
    Likes Received:
    405
    Location:
    Commerce Twp,MI
    When you're trying to link the RC to the P2 when it starts blinking red release the link button and it should turn green. Linking has to be done with the RC unit on and between 1 1/2 to 3 feet away from the P2. Did you do as per the instructions on page 18 to the letter??
     
  5. Jon Krueger

    Joined:
    Aug 7, 2015
    Messages:
    12
    Likes Received:
    0
    Finally got through to DJI. They said my transmitter link button on the phantom needs to be replaced. Does anyone know how to fix this or where I can take it in? I am in Cape Cod MA.

    Thank you!
     
  6. BlackHawk388

    Joined:
    Jun 3, 2015
    Messages:
    507
    Likes Received:
    202
    Location:
    Point Washington, FL.
    When did you acquire this Quad?

    Did DJI give you an RMA?

    If it's been in the very recent past, like the last few weeks, you'd do best to send the controller back to DJI for repair/replacement. It's under warranty.

    In the meantime, you could buy another TX and use it until you get your repaired one back and either enjoy having two TX's or, sell the new one you receive.
     
  7. jason

    Joined:
    Oct 12, 2014
    Messages:
    4,113
    Likes Received:
    405
    Location:
    Commerce Twp,MI
    BlackHawk388 likes this.
  8. BlackHawk388

    Joined:
    Jun 3, 2015
    Messages:
    507
    Likes Received:
    202
    Location:
    Point Washington, FL.