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Does anyone have a spare "proof of purchase"

Discussion in 'Pro/Adv Discussion' started by Ari, Jan 5, 2016.

  1. Ari

    Ari

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    Hi all,

    Long story short I won my P3A in a raffle. I have always had some issues with "jello" or wavy video. This really never bothered me because I really have no interest in making videos and I won the thing. I do not have the proof of purchase and neither does the raffler. Fast forward to present date: I have started working with a company to produce real estate aerial videos. The jello videos is killing the work. I would like to send in my drone for possible warranty repair but I can not because I do not have a proof of purchase.

    So has anyone here crashed their drone (user error) and basically calling it quits? Can I perhaps use your receipt to get my drone repaired?

    I did buy some ND filters and it does help but what I have been told by some people is that DJI will fix the jello issues with a repair.

    Thanks for your help.
     
  2. CCDD

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    DJI should honor warranty without receipt for items received as a gift.
     
  3. Ari

    Ari

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    They refuse to. I called three times (spent and hour and half combined on hold) and they keep saying without a proof of purchase it automatically becomes a repair item and I will be charged for it. I think that is quite ridiculous as a warranty is a warranty regardless if you have a receipt.
     
    Reed L likes this.
  4. Japruck81

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    I doubt anyone else will want to give up there warranty on something so expensive. Good luck tho
     
  5. CCDD

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    That would mean all Phantoms received as gifts during the holidays have "no warranty" without proof of purchase? I suppose anything is possible. Typically, a manufacturer will allow you register an item and warranty would start from that date if one claims they received item as a gift. Your serial number should allow them to see when Phantom was manufactured or first sold allowing them to somehow work with you on this.
     
  6. Ari

    Ari

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    I am asking for someones receipt who crashed it and pretty much has no use for it anymore.
     
  7. ForistellFlyer

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    What is the cause of jelloiing. Should be an easy fix and easier than sending it in and being down.
     
  8. RadRich

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    I would like to think that those people that bought them as gifts either kept their receipt, or got a gift receipt. If they ordered online, there's always an e-receipt as well.
     
  9. Ari

    Ari

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    I just uploaded this quick video I shot today to test everything with the latest firmware. 40 seconds in is where you really see it. If you have any suggestions how to fix this please feel free to go. Ive read through the forums before and have had no success. I can take a picture with a 3 second shutter and have a perfectly sharp image but video has just never worked for me

     
  10. RadRich

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    That's just the video stabilizer due to camera shake. Not sure how many of those attachments you have on your gimbal. Mine has 2 out of 4 attached. Might try adding 2 more, or removing 2 if you have 4 already.

    This example has 2 out of 4 of these connectors. I imagine with 4 attached, the shaking would be less? I could be wrong.

    [​IMG]
     
    #10 RadRich, Jan 5, 2016
    Last edited: Jan 5, 2016
  11. ForistellFlyer

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    I've removed all 4 of the rubber isolators. Now I only run with zip ties
     
  12. Ari

    Ari

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    I only use zip ties as well. The jello effect is due to the rolling shutter I from my understanding of the issue. That is why the ND filter or shooting video at dawn/ dusk help produce clear video.
     
  13. RedHotPoker

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    Yup, we were always taught, gosh this goes back decades:
    Don't take pictures between 10am ~ 2pm. Either do them in the early morning, or late afternoon, & sometimes at nighttime for your best exposures.

    Seems to still hold true today, especially under the bright Sun star. ;-)


    RedHotPoker
     
    Curasail likes this.
  14. RadRich

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    By chance, is this still attached to your gimbal?

    [​IMG]

    I flew my P3A for the first time on Sunday and had the same "Jello" effect you refer to. Not until yesterday did I notice this piece was still attached. IIRC, the words are a bit smaller and I didn't notice at first. Yes, after removing this, the video is solid.
     
  15. happydays

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    Also, make sure the props are balanced too. Jello shouldn't really be an issue with a P3 - it really was with P1s!