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DJI's LA Service and Support Center will be Moving.

Discussion in 'News' started by Tahoe Ed, Jul 9, 2015.

  1. Tahoe Ed

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    DJI will be moving this weekend to a new larger facility. This will cause some minor disruptions in our service level.

    We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).

    We will be settling down all teams in the following week.

    For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.

    For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.

    For repair team, RMAs may get 1 or 2 days delay while the team is settling down.

    We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.
     
    cmyk22, Trumple and dirkclod like this.
  2. dirkclod

    dirkclod Moderator
    Staff Member

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    That's good to hear Ed :)
    Thanks for the heads up !
     
  3. Trumple

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    Good to know DJI is investing in a better support system. Thanks for keeping us updated, always appreciated
     
  4. saylor

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    +1 move slowly! we are in a hurry!
     
  5. MikeTess

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    Please invest heavily in the emoployee's product training. Last few times I have called I received erroneous information.
     
  6. RoyVa

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    Nice move... For all of us!
     
  7. AirApparent

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    Ha! And my P3 arrives today back to Dronesetc so they can get the go ahead to DOA it. Well, it's only a couple more days. Ugh!