Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI....where are you?

Discussion in 'Pro/Adv Discussion' started by P3ChinaSkies, Aug 26, 2015.

  1. P3ChinaSkies

    Joined:
    Aug 25, 2015
    Messages:
    62
    Likes Received:
    10
    Short (?), and sweet......I see hundreds of important and "good to know" topics here in the Forum that involve just the P3.......

    My question is - where in the hell is the manufacturer rep expert weighing in on some of these topics as we put them forward? I've not seen one where they've come in and answered, questioned or made note of a problem or suggestion.

    How many of you think that DJI should engage a 24/7 tech rep to surf these countless topics and start providing answers or comments, or at the very least, a method of providing a platform outside of "amateur fix-it drone flyers"???? If I add up just the first 10 forum participants in the list tonight, that equates to approx USD13,000 in revenue for DJI. I believe that goes a long way to pay for a full time rep out of Shenzhen in these forums.

    By the way, I'm an American owning a P2V+ and P3 and I live in China about 800 miles north of DJI's factory for the last 18 years.

    Let me hear from you.
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,116
    Likes Received:
    5,632
    Location:
    US
    Most questions in this forum already do get answered. So, why should we expect DJI to come and answer them too? Also, why shouldn't people use the proper DJI support channels?
     
  3. P3ChinaSkies

    Joined:
    Aug 25, 2015
    Messages:
    62
    Likes Received:
    10
    So your reply is - "no, there is no need for DJI to spend the money to sit on this forum full time"? And pardon me, who pray tell is answering those questions? Other people who have USD1300 to buy a drone? Sorry, don't get your reply.
     
  4. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,116
    Likes Received:
    5,632
    Location:
    US
    You got it. DJI has their own forum, email address, phone number, etc. They are not responsible for manning people in all known Phantom forums on the Internet.


    You got it. How is that idea so foreign to you? You might find this hard to believe too, but there are many people on this forum who know a lot more about Phantoms than the average DJI support member.
     
    JBG, III% Streve and unclejas like this.
  5. unclejas

    Joined:
    Jul 4, 2015
    Messages:
    166
    Likes Received:
    73
    Location:
    Lone Star State
    @msinger makes a great point.

    DJI runs their own forum and interjects when they feel they need to. You may want to check it out.
     
  6. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,116
    Likes Received:
    5,632
    Location:
    US
    This is an interesting stereotype. Let's not forget that it's a stereotype though. And, there are many DJI employees in the US. Some of them even frequent this forum.

    Your situation is unfortunate and nobody certainly wants to wait that long for a repair to be completed. It's the current norm though. It appears DJI is trying to hire additional technical staff to decrease that waiting period.
     
  7. P3ChinaSkies

    Joined:
    Aug 25, 2015
    Messages:
    62
    Likes Received:
    10
    Boys, I think you missed my original thread. I'm suggesting.

    And, I live here. I speak Chinese and have been on the phone with DJI Shenzhen about 10 times in the past year in real time to discuss this very topic. I know they have their own forum. My point is that we all don't sit on that forum and I can assure you that they make enough money to situate a few of their own people on numerous forums until such time as the "kinks" are worked out of their products which is clearly a current problem coming up over and over again.

    Sorry to put forward such a ridiculous thought that a Chinese based corporation who makes more money than God put some people in the field to help generate confidence in a product not yet 10 years old.....
     
    imadago likes this.
  8. unclejas

    Joined:
    Jul 4, 2015
    Messages:
    166
    Likes Received:
    73
    Location:
    Lone Star State
    I'd welcome any input from a DJI employee. DJI employees Tahoe, Blade, and some others are quite helpful around here when they have the time. I don't think they are officially assigned to this website, but I appreciate their input.

    If DJI decided to get officially into this game, I'd be sitting front row. However, as @msinger states there are lots of folks that post frequently that have great information here and I appreciate that more than anything.
     
  9. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,116
    Likes Received:
    5,632
    Location:
    US
    DJI must give me special treatment then. I've chatted with support via live chat and email a handful of times. All experiences were pretty pleasant.
     
  10. imadago

    Joined:
    Aug 15, 2015
    Messages:
    76
    Likes Received:
    22
    How about you help me with my issue? Lets see what your business is capable of. If its good I'll post it on all the forums. If its bad I'll post it on all the forums. You are called phantomhelp.com. OK, help me out. I noticed on your website, of all the lists you have for help, there is no category for customer support.
     
  11. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,116
    Likes Received:
    5,632
    Location:
    US
    Here you go:
    Tech Support | DJI

    That was an easy one ;)
     
    #11 msinger, Aug 26, 2015
    Last edited: Oct 27, 2015
    III% Streve likes this.
  12. imadago

    Joined:
    Aug 15, 2015
    Messages:
    76
    Likes Received:
    22
    No, You are kidding me right? The top phone number on the list is not and has not been taking calls for weeks. I have submitted emails to them for two weeks and no answer to them either. How about you call on my behalf and see if you can get through? I called 3 times yesterday. All they say is call back later. Try it. See if I'm not being truthful. And everyone else on the list can't help me because DJI in L.A. is holding my P3 hostage. I am traveling to L.A. tomorrow. I will see if they let customers in to their location.
     
  13. P3ChinaSkies

    Joined:
    Aug 25, 2015
    Messages:
    62
    Likes Received:
    10
    msinger - where in my thread did I say that I didn't have a "pleasant experience" dealing with DJI? Stop your redirect and go backwards to my original thread. I asked the question "where was DJI"?

    I'm merely putting forward a thought that suggests that DJI could play a larger part in this major forum as I rarely see them here in review of past threads.

    Unclejas - "DJI employees Tahoe, Blade, and some others are quite helpful around here when they have the time".

    No doubt. And I surely hope that Blade, "has the time" the next TIME that you have a flyaway....God forbid.

    I'm not saying DJI owes us anything post sale. I'm saying that I don't see enough of them for my liking. That's all. Thread over.
     
    imadago likes this.
  14. III% Streve

    Joined:
    Aug 1, 2015
    Messages:
    1,756
    Likes Received:
    515
    Not likely. It looks to me that you got off pretty easy! MANY people have had to pay a LOT more for their crashes! I've been pretty fortunate so far. Especially considering the FW I fly! But I have NEVER had an issue getting an answer to any question. It just took my putting forth the effort on my part. BUT.. Im not part of the current generation that demands everything.. the world owes me no more that I earn.
     
  15. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    If you are looking for a forum to solve your problems with the aid if a DJI tech, you are misguided. Most employees of a company will help you directly over the phone or written communication that is personalized to your situation. This is true with many US companies that serve their customers. Wanting or expecting people to be on DJI payroll and come to this forum to solve problems is not going to happen. Pick up the phone...yes, I know, the service sucks. ...and theirs long wait times on the phones, but it's all your going to get for personalized attention.
     
    Fplvert likes this.
  16. imadago

    Joined:
    Aug 15, 2015
    Messages:
    76
    Likes Received:
    22
    My bird never crashed. DJI has it and as you know all my flights were recorded. It never crashed. It wouldn't fly correctly post 1.2.6 FW. I sent it in before it crashed. It was just a matter of time had I kept flying it. I couldn't control its flight like I could pre update. I'm not the only one with this problem. There are lots of us. And I already know its a small percentage of the total. But, what does that have to do with DJI's lack of response to me?
     
  17. imadago

    Joined:
    Aug 15, 2015
    Messages:
    76
    Likes Received:
    22
    You know, I'm perfectly ready for them to just lose my P3 and all my complaints. I have a file full of the correspondence between myself and DJI. It has now become a matter of American principle for me. I'll not give up. You can count on that. They can keep my drone. It sucks anyway. It didn't work the last time I had it.
     
    hot dog likes this.
  18. III% Streve

    Joined:
    Aug 1, 2015
    Messages:
    1,756
    Likes Received:
    515
    Considering how easy it is for me to communicate with them.. I would have to imagine it has something to do with either the mode of communication you choose, or the tone you take while in the process. But YOU have a totally different case than the one in the OP. As such, its hardly respectable to try to make his thread about your situation
     
  19. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    your in the same boat with a lot of people. Think seriously before buying again. I know I will.
     
  20. Wilfros

    Joined:
    May 26, 2015
    Messages:
    120
    Likes Received:
    47

    I don't think you can any longer rely upon the positive and helpful input from these two GREAT members. Should you wonder why I would suggest you direct your questions to either MAL or ianwood (staff Member, Moderator). Both were involved in the thread that ended Blade's participation on this site and I would not be at all surprised if Tahoe does the same.

    Personally I will miss them greatly.