DJI warranty Updates

[erik martin]

 

[erik martin]

Warranty Period of Main Parts | DJI

 

[msinger]

Care to explain what you're trying to tell us?

 

[erik martin]

The warranties were modified on Tuesday, Nov, 3 of 2015 at 01:02 pm

 

[msinger]

What changed?

 

[erik martin]

Well, I was thinking if someone is going to purchase a Phantom 3 and the frame starts to crack. Are they going to be out of luck?

 

[erik martin]

DJI is not offering frame warranty.

 

[msinger]

There was no warranty listed for the frame in the prior revision either.

Warranty Period of Main Parts | DJI (9/29/2015)

 

[erik martin]

I bought one last moth. After the 7th flight I noticed cracks on the back arms close to the motors. I took it back to Best Buy and they say they couldn't do nothing about it.

 

[erik martin]

Is DJI doing anything to fix the craving problems?

 

[msinger]

That makes sense. Best Buy is not responsible for fixing cracked shells. Contact DJI and they will replace the shell for free.

 

[erik martin]

It was my first Quadcopter and I went through this.

 

[msinger]

Well, they don't make special rules for first time buyers. They treat everyone the same.

 

[erik martin]

So they are fixing the frames? Even if the warranty doesn't cover the frame?

 

[msinger]

Yes -- if it cracked from normal usage. You should call DJI tomorrow.

 

[erik martin]

But they have 15 day return policy.

 

[msinger]

DJI's refund policy is 7 business days.

"When not being used, a manufacturing defect of the product was found within 7 working days from receiving the product."

It sounds like you used the product though.

 

[erik martin]

I heard it takes forever to get your quadcopter back.

 

[erik martin]

I was talking about Best Buy. They have 15 days return policy.

 

[erik martin]

Anyway it sucks to be stuck with a drone that I can't use and is going to take a while to repair, if they repair it. It was expensive to go trough all that. That just my personal opinion.