Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI warranty Updates

Discussion in 'Pro/Adv Discussion' started by erik martin, Nov 10, 2015.

  1. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
  2. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
  3. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
    Care to explain what you're trying to tell us?
     
  4. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    The warranties were modified on Tuesday, Nov, 3 of 2015 at 01:02 pm
     
  5. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
    What changed?
     
  6. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    Well, I was thinking if someone is going to purchase a Phantom 3 and the frame starts to crack. Are they going to be out of luck?
     
  7. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    DJI is not offering frame warranty.
     
  8. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
  9. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    I bought one last moth. After the 7th flight I noticed cracks on the back arms close to the motors. I took it back to Best Buy and they say they couldn't do nothing about it.
     
  10. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    Is DJI doing anything to fix the craving problems?
     
  11. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
    That makes sense. Best Buy is not responsible for fixing cracked shells. Contact DJI and they will replace the shell for free.
     
  12. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    It was my first Quadcopter and I went through this.
     
  13. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
    Well, they don't make special rules for first time buyers. They treat everyone the same.
     
  14. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    So they are fixing the frames? Even if the warranty doesn't cover the frame?
     
  15. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
    Yes -- if it cracked from normal usage. You should call DJI tomorrow.
     
  16. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    But they have 15 day return policy.
     
  17. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    19,096
    Likes Received:
    5,623
    Location:
    US
    DJI's refund policy is 7 business days.

    "When not being used, a manufacturing defect of the product was found within 7 working days from receiving the product."

    It sounds like you used the product though.
     
  18. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    I heard it takes forever to get your quadcopter back.
     
  19. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    I was talking about Best Buy. They have 15 days return policy.
     
  20. erik martin

    Joined:
    Oct 21, 2015
    Messages:
    51
    Likes Received:
    3
    Anyway it sucks to be stuck with a drone that I can't use and is going to take a while to repair, if they repair it. It was expensive to go trough all that. That just my personal opinion.