Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI wants you to call if you have shell cracks

Discussion in 'Pro/Adv Discussion' started by Bigdz, Jul 7, 2015.

  1. Bigdz

    Joined:
    Jul 22, 2014
    Messages:
    638
    Likes Received:
    121
    Location:
    San Jose, Ca
  2. Bigdz

    Joined:
    Jul 22, 2014
    Messages:
    638
    Likes Received:
    121
    Location:
    San Jose, Ca
    If anyone calls early, please post what plans are I won't be able to call til later this afternoon
     
  3. storrowdrive

    Joined:
    Jun 5, 2015
    Messages:
    130
    Likes Received:
    71
    Location:
    Boston Massachusetts
    yes i would be curious to know as well.
     
  4. Bigdz

    Joined:
    Jul 22, 2014
    Messages:
    638
    Likes Received:
    121
    Location:
    San Jose, Ca
    Would be nice if a discount was offered on a new shell, but I'm sure the issue could possibly happen again and I doubt they will recall.

    So... I would imagine they are either going to tell us to zip tie or clue arms, and this will not void the warranty... Just thinking out loud.
     
  5. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    this must be a recent development because as of yesterday afternoon, I was asked to send mine in. Let's hope at least they send out a new shell. I'd be happy with that. technically, it would be a pain to change it out but I'm up for it as long as I don't have to wait for 6-8 weeks for repair.
     
    skyhighdiver likes this.
  6. envisionabove

    Joined:
    Apr 13, 2015
    Messages:
    1,036
    Likes Received:
    387
    Location:
    Tim in San Diego
    Could you point to the message that says they want us to call? You just listed the DJI contact info? I don't feel like waiting for hours if this is not true.
     
  7. Bigdz

    Joined:
    Jul 22, 2014
    Messages:
    638
    Likes Received:
    121
    Location:
    San Jose, Ca
    • DJI-Autumn106#
    • 2015-07-07 15:1324

    For customers with cracks in their shell, now we already got a solution for you. Please contact support with the detail description! Thank you!
     
  8. envisionabove

    Joined:
    Apr 13, 2015
    Messages:
    1,036
    Likes Received:
    387
    Location:
    Tim in San Diego
    Found nothing thanks anyways...
    I'll wait for others to report.
     
  9. ranges

    Joined:
    May 24, 2015
    Messages:
    45
    Likes Received:
    12
    Location:
    North Georgia Mountains
    I believe: this was her message:


    "Hey guys, apologize for keeping you waiting for our solution. After investigation now we already got one.
    Please get back to support with a detailed description, we will deal with it as soon as possible"
    Sorry again for the inconvience caused.
     
  10. robsquad

    Joined:
    Dec 4, 2014
    Messages:
    962
    Likes Received:
    422
    Location:
    Wolverhampton, UK
    the cure translated in to English will read "superglue"
     
    spin2win, S5S5G6, Trumple and 3 others like this.
  11. storrowdrive

    Joined:
    Jun 5, 2015
    Messages:
    130
    Likes Received:
    71
    Location:
    Boston Massachusetts
    http://forum.dji.com/thread-22626-2-1.html

    I found this earlier this morning. DJI rep name that posted is DJI Autumn
     
  12. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    this gives me hope. Because I was just prepared to live with it and fix it myself. And you know how plastic goes. There's no permanent fix.
     
  13. robinb

    Joined:
    May 10, 2014
    Messages:
    2,907
    Likes Received:
    503
    Location:
    A place in the sun
    I have been using this product for years.

    http://www.captaintolley.com

    its a creaping crack glue and wicks into any crack before drying. It dries clear and I used it on my P2 when that had a few small cracks.
     
  14. Chuck Young

    Joined:
    Jun 25, 2015
    Messages:
    621
    Likes Received:
    192
    So after contemplating this issue I am getting ready to be proactive on this issue. I am preparing to reinforce the arms with a bit of carbon fiber like adhesive bands, remove all the screws from the arms, apply LocTite to each screw and properly torque each screw. If I can come up with some type of washer to distribute the stresses around each screw I will.

    Rainy day, just as well work on the bird and make her a good as she can be.
     
  15. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    It has been suggested to apply loctite and let it dry on the screw prior to application. Some loctite will eat plastic.

    Personally, What I am going to do is apply bondic to the areas that normally break. I'm not keen on sending in my phantom and will repair it myself. I'm still waiting to see what DJI proposes as a fix first.
     
  16. Chuck Young

    Joined:
    Jun 25, 2015
    Messages:
    621
    Likes Received:
    192
    So does this stuff smell like cyanoacrylate (superglue)?
     
  17. Kman

    Joined:
    Nov 12, 2014
    Messages:
    915
    Likes Received:
    425
    Location:
    San Francisco, CA
  18. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    If it's send it in, we will take a look at it...I think I'll throw it at them. LOL.

    so, has anyone called yet? I'm at work. I sent off an email on my support ticket and the tech didn't answer the question. He instead addressed some other question I asked about what needed to be shipped back.
     
    #18 delirious, Jul 7, 2015
    Last edited: Jul 7, 2015
  19. delirious

    Joined:
    May 4, 2015
    Messages:
    520
    Likes Received:
    143
    Here is the email I received regarding "the fix"

    Thank you for contacting DJI.

    The issues that you're describing require for you to send in your unit for repair.

    pfft, whatever. I still hope someone will call and verify.
     
  20. Bigdz

    Joined:
    Jul 22, 2014
    Messages:
    638
    Likes Received:
    121
    Location:
    San Jose, Ca
    I called DJI North America they had no clue what I was talking about, they insisted I turn in my bird... And I would be charged lol...no thanks!

    so there it is...

    Over and out