Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI Vision App

Discussion in 'Phantom 2 Vision Discussion' started by mikegraves54, Sep 12, 2015.

  1. mikegraves54

    Joined:
    Aug 25, 2015
    Messages:
    14
    Likes Received:
    12
    I ran the update for the P2V iPhone app. Now each and every time I swipe to the ground station portion the app crashes. What's up with that? Has anyone contacted the app programmers at DJI? Anyone got any ideas?
     
  2. bobmoss

    Joined:
    Aug 5, 2015
    Messages:
    44
    Likes Received:
    10
    Location:
    Schaumburg, IL
    A few of us same issue. No resolution yet that I've heard of.
     
  3. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,655
    Likes Received:
    5,705
    Location:
    Amory Mississippi
    Mike is this the screen you can't get to before the app crash's ? Vision app update issues | DJI Phantom Forum This was on my Mini 2 but also tried it on my 5C and it's not crashing . I am trying to figure out what the differences are between our set ups.
     
  4. georgec13567

    Joined:
    Sep 13, 2015
    Messages:
    1
    Likes Received:
    0
    i get exactly the same problem. as a software developer, this is definitely a bug in the last update.
     
  5. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,655
    Likes Received:
    5,705
    Location:
    Amory Mississippi
    When I tried it in the house I had no sats . It never crashed . I just took mine outside so It would pick up some and mine did exactly as everyone says . As soon as I swiped that was it . So much for testing ..eh :)
     
  6. bobmoss

    Joined:
    Aug 5, 2015
    Messages:
    44
    Likes Received:
    10
    Location:
    Schaumburg, IL
    Mine is on a iPhone 5s. Same issue.
     
  7. bobmoss

    Joined:
    Aug 5, 2015
    Messages:
    44
    Likes Received:
    10
    Location:
    Schaumburg, IL
    I also sent an email to the DJI support. I received confirmation they received it. Hopefully we will see an update that fixes this issue soon. I hope to hear back from them soon. I am sure they've had several emails as this seems to be a problem for everyone.
     
    dirkclod likes this.
  8. SPAWN

    Joined:
    Sep 19, 2015
    Messages:
    9
    Likes Received:
    0
    Hi, I'm new here and just wanted to check if anyone has any idea why i can't find DJI Vision app on my phone - Galaxy S5 Active.
     
  9. tcope

    Joined:
    Jan 29, 2015
    Messages:
    3,536
    Likes Received:
    1,392
    Location:
    Salt Lake City, UT
    It's not installed?
     
  10. SPAWN

    Joined:
    Sep 19, 2015
    Messages:
    9
    Likes Received:
    0
    Sorry if i wasn't clear. I bought a DJI Vision from a friend and I'm looking for the app DJI Vision from the app store (android), but i can't find it. It's not installed on my phone.
     
  11. tcope

    Joined:
    Jan 29, 2015
    Messages:
    3,536
    Likes Received:
    1,392
    Location:
    Salt Lake City, UT
    dji-vision - Android Apps on Google Play
     
  12. SPAWN

    Joined:
    Sep 19, 2015
    Messages:
    9
    Likes Received:
    0
    I tried it and it says "dii-vision" could not be downloaded due to an error. (940).
     
  13. SPAWN

    Joined:
    Sep 19, 2015
    Messages:
    9
    Likes Received:
    0
    940 - Parental Control. Figured it out. thanks!
     
  14. Nasscar][

    Joined:
    Apr 30, 2014
    Messages:
    28
    Likes Received:
    2
    I'm having this same issue on IOS when connected to my phantom 2 vision. If I try to access ground station it crashes. But if I'm not connected to my phantom 2 vision I can access ground station without the dji vision app crashing
     
    CHAP likes this.
  15. pleiku69

    Joined:
    Aug 7, 2015
    Messages:
    9
    Likes Received:
    0
    On the P2 Vision what does a flashing red light mean on the camera?
     
  16. CHAP

    Joined:
    Sep 29, 2015
    Messages:
    2
    Likes Received:
    0
    Same issue, I phoned DJI support and didn't get any assistance. The "tech" said he had read some issues of the same sort but the only solution he offered was to uninstall and reinstall the app or use a non-IOS device. He also said that all DJI efforts were on the Vision 3 and he didn't know if they would fix the Vision 2 issues. I did mention to the "tech" that there are a lot of us out there with the Vision 2 and that DJI shouldn't leave us in the dark. He had no comment. I am hopeful that an update will be coming, but I am not confident. Now I am left with manual flights only and it doesn't make getting good camera shots easy.
     
  17. ghostpeak

    Joined:
    Feb 26, 2015
    Messages:
    7
    Likes Received:
    4
    Location:
    High Peak UK
    Chap,

    Which support centre did you contact, I am in the UK so have to contact the Netherlands, they denied all knowledge that removal of support for the P2v+ was imminent and said they were working on a 'fix' for the issues! Its a bit of a joke really!

    The app is not fit for purpose, so the P2V+ is not functioning as advertised either! The whole thing is very frustrating. If anyone from DJI reads this, sort it out, its disgusting that your loyal customer base is treated in this way. £850 is a very large investment for most people, yet you cant even be arsed to admit there is an issue. In this day and age that is truly shocking customer support. Lets not forget who made DJI successful, they can quite easily turn their back on you and walk away...
     
  18. Nasscar][

    Joined:
    Apr 30, 2014
    Messages:
    28
    Likes Received:
    2
    Guys, DJI has acknowledged this issue but has failed to dedicate resources to resolve this software bug, I even inquired about restoring the previous working version but they refuse. My assumption is that older models tend to fall to the waist side when it comes to support
     
  19. Mark The Droner

    Joined:
    Aug 26, 2015
    Messages:
    4,013
    Likes Received:
    1,172
    Location:
    Brookeville, MD, USA
    It indicates an error. See page 19 of your manual.
     
  20. ghostpeak

    Joined:
    Feb 26, 2015
    Messages:
    7
    Likes Received:
    4
    Location:
    High Peak UK
    Xpost from the P2V+ thread but it applies to you guys too...

    Guys, after a bit of pressure asking for confirmation from DJI about the continuing support for the P2V+ and Vision application...this is what I received back from DJI Support. I should say that my original conversation was with the Europe Support but they escalated it after I asked some challenging questions!

    --------------------------------------------------------------------------------------------------------------------------------------
    Dear (Me),

    This is Sophie from DJI HQ Tech Support team.

    The crash problem is a known issue and our R&D engineer is working on a new version APP to fix this problem.
    Please kindly keep an eye on our website for the update.
    There are still many customers who are using our Phantom 2 series product, DJI would not drop support for the P2V+ or the Vision App.

    Thanks for choosing DJI.

    Best regards,

    DJI Product Application Technical Support

    ---------------------------------------------------------------------------------------------------------------------------------------

    Take what you want from that reply, personally I am going to go with a third party SDK based app like Autoflight Logic and continue to use the P2V+ like I always have. If the Vision app ever gets sorted out properly then fine, but I would like to try some of the added functionality of the SDK stuff anyway.