Northwest_Scene said:
It's been over 11/2 mos since I sent in my quad for repair "fly away" and have not heard anything from DJI Support Team. It's near impossible to call in since all I get is the recorded message "high volume call & call back at a later time". The past 2 days has been unsuccessful in trying to contact via email & phone. These products aren't chea and they can't provide proper service?
This is precisely why I haven't sent my P2V back to DJI as recommended by DJI support staff in L.A... Six weeks with no word and no method to successfully contact them is a crime. My eyes are open and I'm paying close attention to other vendors whose products are very quickly approaching release.
You can only ride so long on "we're building our U.S. support staff" before customers smell the ********. Even hiring a couple of underpaid temps to answer the phone would be a step forward. They're not making enough money to support that? This seems to be a very sketchy organization with leadership that just plain doesn't give a **** about their existing customer base. I truly hope this attitude eventually bites them in the ***...
-slinger