Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI support

Discussion in 'Standard/4k Discussion' started by David Alvarado, May 30, 2016.

  1. David Alvarado

    Joined:
    May 5, 2016
    Messages:
    12
    Likes Received:
    0
    I been trying to get my P3S fixed do to an error that keeps me from using my drone I contacted or rather try to contact DJI for a week and so far no answers yet I stayed on hold waiting for someone to pickup the phone for 4 and a half hours and when they picked up call dropped by chat the only thing they say is we are looking in to it thanks bye really???? What kind of costumer care is this has anyone had an issue fixed with their help?? Or should I just use this thing for target practice???


    Sent from my iPhone using PhantomPilots mobile app
     
  2. pomonabill220

    Joined:
    Nov 13, 2015
    Messages:
    229
    Likes Received:
    56
    GEEZZZZ!!!! 4 1/2 HOURS???? Man you must have the patience of a Saint!

    Looks like the DJI customer support hasn't changed.... too bad!
     
  3. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,635
    Likes Received:
    5,698
    Location:
    Amory Mississippi
    I only have had to wait at the longest 20 minutes . Where you calling China ?
    This is the # I call . tel:818-235-0789 choose choice 3
     
  4. David Alvarado

    Joined:
    May 5, 2016
    Messages:
    12
    Likes Received:
    0
    Yeap thats the number I called


    Sent from my iPhone using PhantomPilots mobile app
     
  5. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,635
    Likes Received:
    5,698
    Location:
    Amory Mississippi
    Well that's the LA # . Guess I've just been lucky . I've called them several times and the farthest back I've been was 26 .
    Talked to men both times the other week and had no problems . Guess it's who you get .
     
  6. RodPad

    Joined:
    May 20, 2015
    Messages:
    2,631
    Likes Received:
    364
    Location:
    Pacific,NorthWet, 97031
    It was labor Memorial day weekend if somebody answered it was the Janitor.
    ;)
     
    #6 RodPad, May 31, 2016
    Last edited: May 31, 2016
    dirkclod and mdowney58 like this.
  7. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,635
    Likes Received:
    5,698
    Location:
    Amory Mississippi
    Memorial day Rod :)
     
    RodPad likes this.
  8. RodPad

    Joined:
    May 20, 2015
    Messages:
    2,631
    Likes Received:
    364
    Location:
    Pacific,NorthWet, 97031
    Oops, I started with Holiday, It was all Labor for me, not a week I want to remember.
    ;)
     
    dirkclod likes this.
  9. dirkclod

    dirkclod Moderator
    Staff Member

    Joined:
    May 9, 2014
    Messages:
    10,635
    Likes Received:
    5,698
    Location:
    Amory Mississippi
    They all the same to me now buddy :)
    But ya right about calling them , if it's not during regular 8 to 5 there all ya get is da machine .
     
    RodPad likes this.
  10. JamesO

    Joined:
    Apr 1, 2016
    Messages:
    29
    Likes Received:
    2
    I was chatting with one (online) to figure out why I can't get access to the intelligent flight modes, but they just kept telling me to do things I'd already done.