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DJI Support

Discussion in 'Phantom 2 Vision + Discussion' started by webstereo, Jul 19, 2014.

  1. webstereo

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    Has anyone ever received a reply from them via email?
    I'm at one week and waiting.
     
  2. Sasquatch

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    I've read numerous times and from many people that DJI support is awful. I've never had to contact them myself, YET and hopefully never will.

    Good luck though and I guess in this case, patience is a virtue.

    Maybe others will chime in with their experiences.
     
  3. myrick

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    mine was a minor issue but took them about 5 days to reply wasn't useful information but they replied
     
  4. Petereesha

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    I had my brand new + disappear on it's 4th flight back in early June. I contacted DJI via email and received a reply with an attached form asking for details of the incident. This took a couple of weeks. They then offered me a 30% off replacement. I declined that offer since it implied that I was 70% at fault. (I have over 100 flights with my P2v without incident). They then offered a 50% off on a replacement. All of took about 5 weeks to hash out. I still haven't decided if I'm going to invest the $$ yet.
     
  5. DCGOO

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    What?... They offered 50% off and you didn't jump on it immediately? I'll take it! That sounds exceptionally supportive if you ask me.
     
  6. Elginet

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    DJI support was a little rocky back when they started shipping in December but they've got their **** together now big time. If you had a fly away, you most likely did something wrong. That's not their fault and they're being more than fair offing 30% off on a replacement.
     
  7. rrmccabe

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    I have spent the last two weeks dealing with them on a replacement which thank God shipped yesterday. They are sloooooooow to respond in sales but tech support was acceptable.

    Most of their responses left me thinking they were using Google translater.

    I knew something was wrong when I sent them a picture of unit just out of the box with wires pulled from gimbal and their response to my email was this is normal. Lol.
     
  8. Elginet

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    Lol. Yep. Dealing with sales sucks. They're successful by accident because it's certainly not the wit of their sales team that brought em where they are today.
     
  9. gverila

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    You guys have at least recieve some feedback. I did not. It is been already a month when I send first email to them. I'm sending them emails on regulary base but no luck. Maybe is dji support more responsive in usa. Here in europe it even not exist. I bought mine V+ in the middle of april and a month later I was having a problem with one of the batteries. But till now I still didn't get any reply from dji.
     
  10. robinb

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    I emailed the EU support, it took 10 days to get a reply and they said contact dealer !
     
  11. rrmccabe

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    I had two things going for me. First an email from support saying we will exchange it as a DOA unit and a credit card company ready to deny payment. It took deny payment emails to sales to get results.

    It was the lack of response that irritated me.

    That said its a risky hobby and I bet they get people wanting to return crashed birds all the time. I often wonder what it is like dealing with guys that swear it just took off. Now I realize that does happen as my camera went crazy and violently ran into the side of my house but I believe it to be caused by an issue that I contacted DJI about as soon as I removed it from box.

    The v2+ has about as much technology going on at once as you can buy for $1300 in any industry so trying to keep my expectations in check ;)

    It's kinda like relying on Microsoft windows to keep my heart beating. That would be cool but......
     
  12. gverila

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    Ok, you are at least get some respond from them. I was also sending emails to EU support but nothing happend. I would gladly contact a dealer but I bought my Phantom directly from DJI online shop. So I was trying to contact a dealer :) So where did you buy your phantom from dealer or online shop?
     
  13. robinb

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    I got mine from a dealer.
    But not local and thought I would get a quick answer to problem.
     
  14. JWarren

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    I had a quick reply when I was considering purchase. I had a question about ease of flight, told them my background in R/C airplanes, etc, and in 12 hours their response came "Lets just say its so easy a girl can fly it".
     
  15. gverila

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    Yes I know. They have been very helpful in my case also (when I was preparing to buy) but once I bought it and try to use a warranty (because of the battery malfunction) then was all suddenly very silent. No response from them. I don't know what else I could do.
     
  16. Petereesha

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    I'm not complaining, just relating a story. I agree that 50% is great. I'm happy to shoulder half the responsibility for what I believe was a catastrophic failure causing the + to disappear in 5000 or more acres of southern pine. My hesitation to buy is because I'm planning on getting an S800 EVO instead.