I know a lot of people will post something when it is negative, but if they have a positive experience, then they usually don't post it. So this skews most companies as having a negative evaluation. I decided to post me experience and if it ends up positive or negative, then the results will speak for themselves. I purchased a Phantom 3 Advanced in December, and just shortly after when I pressed the Return to Home Button, it came loose (broke?) from its support. So I was concerned that it could accidentally slide to the side enough that it might accidently activate the Return to Home function accidentally. I submitted an online support Ticket on 1/16 (a Saturday). On 1/17, I received a response that said I should download the user manual to see how to use the return to home button and thanked me for my patience. I thought there would be a follow up once someone actually read the issue as this seemed to be an automated response and didn't address my actual problem. I got busy and didn't follow up. Then on 2/18 I received notice that my support ticket had been resolved? I guess I was supposed to respond to the first email if it didn't address my problem. So I called DJI Support on 2/19 (Friday afternoon) and explained my issue. I didn't wait too long before a representative answered. I explained my problem and he was quite helpful. He explained that I would get an email with instructions right away and then in about 48 hours, I would get a pre-paid address label. I received the confirmation email almost immediately and then about 10 minutes later I got detailed instructions. They have several requirements in order for the repair to be under warranty. None of them were outlandish. Like proper packing, proof of purchase etc. I will update as the progress continues.