I am not your average Joe Smoe flying a drone for fun, or a hobby, with no experience. I actually fly a drone, the Phantom 4, for my business and sole income. My drone (Phantom 4) crashed 7 days ago. Today, I finally get a response, when I should have had an answer then. Now, today they tell me I will have answer in 24-48 hours, or maybe within a week or more, from support. Wow! That long? That quick? Gee thanks for your support! Got news for you DJI...if you don't solve this...I am going to the Yuneec Q500 that has way more to offer than the Phantom 4 via product stability, features, and support. With no claims of flyaway, crashes, firmware issues, no need of expensive tablets; or IPhone, IPad, or Android issues. Plus no need for an Osmo...because the Yuneec Q500 has a 4K camera THAT is detachable with a handhelp extension stick. to carryon for doing onfoot video and stillshot coverage. And yes. 4k video! NO NEED for almost $600 Osmo add on! And get this! They have American support to boot! I talked with a rep of theirs today. For 45 mins combined via online chat that actually works. And via phone. Don't get me wrong. I love the Phantom 4. But it has issues that DJI is not admitting. Guess DJI got way too involved in massive marketing since everyone and their brother is selling the thing. Too involved, that they lack customer support and standing by their product and admitting to glitches in the drone and firmware. For those Phantom Pilots out there, DJI online support chat..does not work. Pretty much forced to call the DJI Support number. And the only way to get through, is by hitting 1 for "rma" questions. Otherwise you get put on hold for 40 mins than get disconnected. Ok. So I hit 1. Went right to support. Also went through 3 support representatives. None were American. 3 times I got disconnected when they said they needed to put me on hold. The 4th time..I got an American speaking support rep. He pushed me through the system. But then told me..."sorry..it's going to take 24-48 hours, maybe a week or more" for an answer or resolution. Really? If you are running a drone photography business, isn't that way too much time to wait for an answer on why the product failed and requesting a replacement? There are glitches! Protect your drone. Biker's say "keep the wheels up right"! I am saying as a drone flyer "keeps your drone intact" and make sure it comes home safe and sound!