DJI ........Service

[Oliver&lucy15]

So a few weeks ago I noticed my RC had some things rattling around inside.....my RTH and Right stick were sinking into the remote....thought it might be a screw or two that fell out.....nope....all the screw mounting tabs were destroyed.....so I still want to play so I super glue what I can and move on....mind you the remote is 3 months old....so it's glued up and ready to rock....yep there is still stuff bouncing around inside after I put it all back together...so I send it into DJI......boom a week later brand new RC.....way to go DJI.

 

[sonof40]

So a few weeks ago I noticed my RC had some things rattling around inside.....my RTH and Right stick were sinking into the remote....thought it might be a screw or two that fell out.....nope....all the screw mounting tabs were destroyed.....so I still want to play so I super glue what I can and move on....mind you the remote is 3 months old....so it's glued up and ready to rock....yep there is still stuff bouncing around inside after I put it all back together...so I send it into DJI......boom a week later brand new RC.....way to go DJI.

Same happened to me. It's because of bad injection molding quality control. The other button was about to go too.
I repaired mine by installing screws from the outside but it was not worth the amount of

work and eventually I got an RMA to replace it.

 

[Oliver&lucy15]

Yeah....i super glued the hell out of mine....and it was still falling apart....DJI really came thru....

 

[WWK888]

Just curious, where is DJI located and how long did it take to get a new one?

 

[Denver_Flight]

Just curious, where is DJI located and how long did it take to get a new one?

The repair facility is in Carson, CA.

 

[Oliver&lucy15]

Yep...I live in San diego and the repair facility is just north of me....

 

[Denver_Flight]

My recent repair was pretty quick too, they had it in and out in about a week, mine was the common frame cracking under the motor.