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DJI sent me this notice

Discussion in 'Pro/Adv Discussion' started by AbsPapa, Jun 29, 2015.

  1. AbsPapa

    AbsPapa Guest

    [​IMG]

    Request #1596 Unit Checked into Queue
    • [​IMG]
      J.V. Today at 09:14
      Dear John,
      We have checked your unit into Zendesk, our customer support database.
      Congratulations! This is the first step in the repair process once we received your product. Next, your unit will be documented in our Repair Software, which the repair technicians use to track their work. Once that process is done, your product will be placed in line with other repairs, and continually move up until a repair technician services it at a work bench.
      Our estimated time of repair is 5-6 weeks from the date of check-in. If you do not receive an email update from the repair team by the 6th week, please call our support team at 818-235-0789, Monday - Friday, 9-5 PST.
      We appreciate your patience and thank you for your support of the DJI Product Line.
      DJI Service Center North America
     
    #1 AbsPapa, Jun 29, 2015
    Last edited by a moderator: Jun 29, 2015
  2. Marlin009

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    Congratulations?
     
    taroh and AbsPapa like this.
  3. Marlin009

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    It's a canned email. Everybody gets one. I have one.
     
  4. AbsPapa

    AbsPapa Guest

    Some have said 6 weeks is wishful thinking. What say you?
     
  5. delirious

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    Find another hobby that will keep you busy for 6-7 weeks.
     
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  6. AbsPapa

    AbsPapa Guest

    I wonder why it would take so long to service it? They must only have one technician doing repairs.
     
  7. robert velez

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    Yea got the same email when I decided to check if DJI would fix my issue "MC Data Error" 2 weeks ago. Luckily I was able to find a solution for my case and not wait the 5 to 6+ weeks from DJI. Good luck if you do send it in!
     
    AbsPapa likes this.
  8. dirkclod

    dirkclod Moderator
    Staff Member

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  9. AbsPapa

    AbsPapa Guest

    Wonder why they congratulated me?
     
  10. steveeds

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    Perhaps not many reach this "first step" so well done and Congratulations
    :)
    j/k,
    You'd have to say they are still a fledgling company with all the infrastructure that requires and due to the volume of product...........
     
    AbsPapa likes this.
  11. flyNfrank

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  12. skyhighdiver

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    or do like I did and get a second :D Will be a easy sell when I get mine back as they are still in short supply . And even If I lose a hundred bucks better than no flying for 8 weeks or better.

    You have received this automated message to inform you that your package has been received and is now checked into our software.

    You can view this at: https://djitechnology.zendesk.com/hc/requests/#####

    You can review your ticket by clicking on your name and going to My Activities. Click on ##### and you can then see where your unit is in the repair process.

    PLEASE DO NOT REPLY TO THIS AUTOMATED MESSAGE.

    Sincerely,
    Admin
     
  13. Marlin009

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    Mine was 4 weeks door to door. But that was in January, pre P3 and the influx of new pilots. Who knows now.
     
    AbsPapa likes this.
  14. Marlin009

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    They congratulate everyone. It's a computer, a program, it's what it does.

    Do not piss it off.
     
  15. envisionabove

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    Attached Files:

  16. AbsPapa

    AbsPapa Guest

    I wonder if they like See's Candy.
     
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  17. hot dog

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    You can stay busy bitchin' for 6 or 7 weeks.
     
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  18. taroh

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    I've got a canned email fron DJI tech beginning with "Hi, Frank." Unfortunately I'm not a Frank... (- -")ψ
     
  19. wordsmith

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    His name is Bob. He's been with the company for so long he gets 46 weeks of holidays every year. I think he's back next week. Keep your fingers crossed.
    Good to hear you're finally in the queue though.
     
    steveeds likes this.
  20. IflyinWY

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    I wish I could post threads that contribute as much as abspopo.

    I have a new mentor...
    [​IMG]
     
    dirkclod likes this.