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DJI Repair Turnaround time - Fast! 10 days!

Discussion in 'Pro/Adv Discussion' started by rv13, Oct 9, 2015.

  1. rv13

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    My P3A developed a crack within the right rear arm screw that was causing it to fly like crap when it accelerated. I was not looking forward to an 8 week turnaround, but sent it in anyway.

    I mailed my P3A on 09/28 (Monday). DJI received it on 09/29 (Tuesday). They emailed me acknowledging they received it on 10/01 (Thursday).

    To my surprise I got another email on the 10/07 (Wednesday) saying it has been repaired and shipped via FedEx back to me. It showed up on my door today, Thursday, 10/08.

    So a total of 10 days, counting the weekend and shipping both ways.

    Crazy fast.... And Free under warranty!

    Edit: Wanted to add that I am located in Southern California, USA.
     
    #1 rv13, Oct 9, 2015
    Last edited: Oct 9, 2015
  2. Bryce

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    Sounds like a DJI shill. Congratulations are in order though.
     
  3. nickyb

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    Good to hear, glad you got your bird back in quick time. Looks like DJI are upping there game.
     
  4. aaronrivera

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    Dji has been lying to me then.. Thy said thy hv a chinese holiday on oct1-7 so.. Im windering how u got urs so quick. I sent mine 26th sept and still no analysis or quote.
     
  5. D4T_PoM

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    His was probably in a different country i.e USA or somewhere is Europe
     
  6. aaronrivera

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  7. flyNfrank

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    Since he was with in driving distance they took care of his aircraft right away.