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Dji repair service

Discussion in 'Pro/Adv Discussion' started by Jack heaney, Sep 12, 2015.

  1. Jack heaney

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    May I Share my experiences with the dji repair service I am very pleased with the outcome I crashed my p3 professional into a tree and damaged the ribbon cable trying to do the repairs myself I messed up the board on the camera. I sent the unit to dji in Carson California for Repairs
    After six weeks I got a reply telling me the cost would be $371 dji confirmed my payment. 2 days later dji notified me as a courtesy they will send me a new unit ASAP and thank me for my patience I must say I've never experienced this kind of service before and dji has won me over as a lifelong customer.
    Gotdonkeys
     
    rowdyjim likes this.
  2. Altanore

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    Well that's nice to hear something positive out of all the negativity customer service has been getting.
     
  3. Tony Perry

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    Man they won't even respond to my emails. How did you contact them?
     
  4. RoyVa

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    Best to contact them by landline direct to technical support.
     
  5. Daninho

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    You must be the first really happy Customer.You should get an award or something : p
     
    Australis5 likes this.
  6. troop

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    I also had same experience this week. after 5 weeks got a repair invoice to fix gimbal arm and landing skid $175. I thought that was fair enough.( it was my fault). after paying for repairs with paypal I also received the email saying as a courtesy they are sending me a new phantom and included fedex tracking # if it makes here by the sept 15 that will be 6 weeks. I must say after reading all the horror stories I was prepared for a lot higher repair bill and no drone till prob October. the Ca repair facility must be getting better.
     
  7. Chris P Duck

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    :) Great news in both cases.

    The only thing I see different in these cases is you admitted liability.
    Maybe it's those trying to get repairs under warranty that have a less favourable experience.
     
  8. Jack heaney

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    That may be the case I definitely said it was my fault from day one and I thought the Repair wear a very reasonable price I've got a FedEx tracking number should be here by Monday