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DJI repair in LA positive experience

Discussion in 'Phantom 2 Vision Discussion' started by Macdougal, Apr 15, 2014.

  1. Macdougal

    Dec 15, 2013
    Likes Received:
    I had a problem and could not fix it. The camera would not bind no matter what I tried. I put in a support ticket with DJI in Hollywood, CA and received a RMA for return. Once they had it in house they acknowledged receiving it and a couple of days later it went to the techs.

    They notified me about three days later it was repaired and on the way back to me with a tracking number. There was a problem with the main camera board which they repaired, checked the updates, test flew the unit and returned it via UPS their nickel, no charges.

    I am very pleased with how things were handled. They kept me informed and were prompt with their email responses. I am very pleased with DJI. Great Service! :D