So I have a friend who is having an issue with DJI honoring the warranty on his Phantom 4. About a month ago he was taking off and ascending vertically, when at about 200' one motor shuts down and the drone falls out of the sky, significantly damaging the body, landing gear and camera gimbal.
He didn't hit anything, no trees around, no birds etc, so not pilot error. There were no warnings on the app of any kind prior to takeoff and none when the incident happened!
So, he files a repair request, sending in the logs and drone to DJI. A week later he gets a response and repair bill stating that there was an under-voltage and the drone shut down one motor. Now the drone and battery were purchased in June of 2016, with receipts in hand. But because the battery only has a 6 month warranty, DJI is stating that it voids the warranty if it is being used when something happens.
Even though the battery is fine! No uneven voltage on cells, no signs of any issues, and never have had any issues. Not to mention that the app never showed any warnings of battery issues prior or during the flight!
To me the issue would be bad logic in the controller that it would shut down one motor vs slowing all the motors and going into auto land or hover.
Just looking for some opinions and experiences that may help and shed some light on the issue.
Thanks,
Robert
He didn't hit anything, no trees around, no birds etc, so not pilot error. There were no warnings on the app of any kind prior to takeoff and none when the incident happened!
So, he files a repair request, sending in the logs and drone to DJI. A week later he gets a response and repair bill stating that there was an under-voltage and the drone shut down one motor. Now the drone and battery were purchased in June of 2016, with receipts in hand. But because the battery only has a 6 month warranty, DJI is stating that it voids the warranty if it is being used when something happens.
Even though the battery is fine! No uneven voltage on cells, no signs of any issues, and never have had any issues. Not to mention that the app never showed any warnings of battery issues prior or during the flight!
To me the issue would be bad logic in the controller that it would shut down one motor vs slowing all the motors and going into auto land or hover.
Just looking for some opinions and experiences that may help and shed some light on the issue.
Thanks,
Robert