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  1. msinger

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    Per an email from DJI, they are now only honoring their Phantom 4 warranty if you buy your Phantom from an authorized DJI dealer. This goes into effect starting today (8/1/2016).

    Here are some key points from DJI's warranty:
    • This only affects US customers
    • This applies to DJI products purchased after July 18th, 2016
    If you're looking to buy a Phantom in the US, you should purchase directly from DJI or from an authorized DJI dealer. I keep an updated list of sellers on Amazon who are authorized DJI dealers here. You can also find a list of authorized DJI dealers here on DJI's website.
     
    #1 msinger, Aug 1, 2016
    Last edited: Aug 1, 2016
  2. sar104

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    There are some notable absences from the approved list of online dealers. Amazon itself, B&H, for example.
     
  3. WilsonFlyer

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    And hence the question becomes, are they an oversight or omission, or are they the reason?
     
  4. msinger

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    B&H is definitely an authorized DJI dealer. I've never seen Amazon on a list of authorized dealers.
     
  5. sar104

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    B&H is not on their list.
     
  6. msinger

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    Yes -- I saw.
     
  7. GMack

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    I suspect Amazon is just a fulfiller of dealers who are on the DJI warranty list. I see this when I entered Phantom 4: "Sold by Woot and Fulfilled by Amazon." Woot is on the list along with the "30-Day Money Back Guaranteed" part where some others do not have a 30 day. My local hobby shop has a zero refund or exchange policy and the owner stamps that all receipts and will respond with a "Take it up with the manufacturer if you have a problem."

    B&H Photo isn't on the list. Wonder if they are doing the 'Gray Import' thing with them and circumventing the USA distributor or an omission?

    As to their list omissions, I don't see Best Buy on the list either although they are all over their DJI Retailer map list. I've taken 2 back on exchanges with no problem to BB. Target is another on their map as well. Samy's Camera in Los Angeles is also a dealer who is not on their list, and they have a large drone dept.

    Dunno, but their list seems very odd against their map of dealers.

    Mack
     
  8. sar104

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    Best Buy is on the list.
     
  9. msinger

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    While Amazon does fulfill a lot of Phantom orders for other sellers, they also sell Phantoms directly.
     
  10. Sinisalo

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    I couldn't find Apple on the list either
     
  11. sar104

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    Yes - I should have been clearer - I was wondering why B&H might have been omitted.
     
  12. sar104

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    Apple is on the list too.
     
  13. Sinisalo

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    you are right, I did just look again from my computer and Apple is on the list of online retailers (didn't load on my iPhone) but isn't listed when you search by continent and then country and finally state (at least not listed in Utah) and we have plenty of brick and mortar apple stores here in Utah.
     
  14. msinger

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    I can see them on the list when viewing it from my iPhone.
     
  15. GMack

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    Best Buy isn't on this one the OP posted as a link: Buy A DJI Phantom - Phantom Help

    His list is wrong against what the DJI map shows. B&H Photo is on their New York map as is Best Buy, etc. for retailers. Plus they have a Factory Store on their map in NYC too.

    Mack
     
  16. msinger

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    Best Buy and B&H do not sell Phantoms on Amazon. They are both authorized DJI dealers though.
     
  17. LuvMyTJ

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