Long story short..my Sandisk Extreme 64GB card that came with my P3P is corrupting my photos and videos. Reformatting won't fix the problem. Using a computer to reformat the card and do a simple file transfer to the card also results in corrupted data. The card has gone bad. They (DJI) are telling me to return the card back to Staples Canada for exchange or buy a new card. Problem is that Staples policy is they only take defective returns up to 30 days after purchase and then I have to go to the manufacturer. What a cluster***. Staples Canada is an authorized reseller.
11:01:33
Thank you for contacting DJI North America. How can I help you?
11:03:07
The Sandisk Extreme 64GB card that came with my Phantom 3 Pro is corrupting my images. I have tried reformatting the card in-camera and on my computer without success. If I format it on my computer (Mac or PC) and try copying files to it I continue to get errors and corruption.
11:05:45
I understand. Let me see what I can do to help.
What error messahe are you getting?
there are no error messages
11:20:42
i take pictures and they are corrupted on the card when I try to view them either via the app or removing the card to the computer. same for videos as well.
11:22:18
sometimes in the app when previewing pictures I can see the first little bit of the pic., like the top half of the thumbnail and the bottom is blank.
Can you try to reformat the sd card in the app
In DJI Go App, kindly go to Camera View. On the right side you'll see MENU, click that and tap the wretch icon then scroll down and tap format SD Card.
And if it gives you an error
already done. I said as much in my first text to you.
many times
already did that. No error messages. its says it is formatted but still the same problem
11:23:59
and even if i take the card to a computer and format it I have the same data corruption problem on the computer when trying to copy files to the card.
the card is bad
11:25:34
Try to use a different SD Card. The Max capacity: 64 GB. Class 10 or UHS-1 rating required
11:26:41
yes, I know this. I do not have an extra card and the one that has gone bad (from DJI with my kit) is very expensive to buy
11:37:04
I understand. Did you purhcase it directly from DJI Store?
No, from Staples Canada on Jan 2 this year.
11:42:15
we're coming up on 40 minutes here. my lunch hour is almost over.
11:43:43
You will need to contact them with regards the SD Card or purhcase a new one
11:48:18
I'm on the phone with them and they are telling me 30 days it is direct to the manufacturer
11:49:32
they only offer exchanges on defective products for 30 days. they are one of your official resellers in canada
11:51:24
hello???
11:01:33
Thank you for contacting DJI North America. How can I help you?
11:03:07
The Sandisk Extreme 64GB card that came with my Phantom 3 Pro is corrupting my images. I have tried reformatting the card in-camera and on my computer without success. If I format it on my computer (Mac or PC) and try copying files to it I continue to get errors and corruption.
11:05:45
I understand. Let me see what I can do to help.
What error messahe are you getting?
there are no error messages
11:20:42
i take pictures and they are corrupted on the card when I try to view them either via the app or removing the card to the computer. same for videos as well.
11:22:18
sometimes in the app when previewing pictures I can see the first little bit of the pic., like the top half of the thumbnail and the bottom is blank.
Can you try to reformat the sd card in the app
In DJI Go App, kindly go to Camera View. On the right side you'll see MENU, click that and tap the wretch icon then scroll down and tap format SD Card.
And if it gives you an error
already done. I said as much in my first text to you.
many times
already did that. No error messages. its says it is formatted but still the same problem
11:23:59
and even if i take the card to a computer and format it I have the same data corruption problem on the computer when trying to copy files to the card.
the card is bad
11:25:34
Try to use a different SD Card. The Max capacity: 64 GB. Class 10 or UHS-1 rating required
11:26:41
yes, I know this. I do not have an extra card and the one that has gone bad (from DJI with my kit) is very expensive to buy
11:37:04
I understand. Did you purhcase it directly from DJI Store?
No, from Staples Canada on Jan 2 this year.
11:42:15
we're coming up on 40 minutes here. my lunch hour is almost over.
11:43:43
You will need to contact them with regards the SD Card or purhcase a new one
11:48:18
I'm on the phone with them and they are telling me 30 days it is direct to the manufacturer
11:49:32
they only offer exchanges on defective products for 30 days. they are one of your official resellers in canada
11:51:24
hello???
