Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI making changes to Customer service worldwide?

Discussion in 'General Discussion' started by Pull_Up, Jan 15, 2014.

  1. Pull_Up

    Joined:
    Nov 5, 2013
    Messages:
    3,684
    Likes Received:
    48
    Location:
    South Oxfordshire, UK
    http://www.dji.com/tech-support/

    New section at the top implying telephone support coming to Europe, Japan - plus new number direct to DJI HQ in China...

    More changes afoot than just in the US, then. Looks like they are moving in the right direction with this one - hopefully the user experience of these forthcoming support centres won't be a let down.
     
  2. iResq

    Joined:
    Dec 23, 2013
    Messages:
    545
    Likes Received:
    2
    Location:
    Annapolis, Maryland
    Clearly they were not prepared for their own success and expansion. Looks like they are headed in right direction.

    Sent from my DROID RAZR using Tapatalk
     
  3. rmklaw

    Joined:
    Nov 27, 2013
    Messages:
    300
    Likes Received:
    1
    Just had my first experience with the Los Angeles support center and it was GOOD. Called to ask a question. Anthony picked up the phone right away (no voicemail) and gave me the answer. No complaints here.
     
  4. OI Photography

    Joined:
    Sep 23, 2013
    Messages:
    5,542
    Likes Received:
    17
    Location:
    Clarksville, TN
    Was it a general question about DJI product(s), or...?

    I've been wanting to hear reports about the exact scope of service this new channel will be providing (and what will be redirected to dealers)
     
  5. rmklaw

    Joined:
    Nov 27, 2013
    Messages:
    300
    Likes Received:
    1
    It was a product technical question. The point being that the phone was answered by a live body and question answered to my satisfaction. So far, so good.