Does anyone know anything about the DJI live chat?
With phone calls simply giving a recording telling you to send an email, and the email responses a joke, it seems live chat is the only real option for customer service. I have noticed some wierd inconsistencies and odd responses though from some of the "reps" that lead me to beloeve they may not be people at all but rather AI chat bots, what is your experience? Am I talking to a real person that is simply dumb as a rock and simply repeats answers to unasked questions or have I been spending the last 3 days arguing with a computer?
With phone calls simply giving a recording telling you to send an email, and the email responses a joke, it seems live chat is the only real option for customer service. I have noticed some wierd inconsistencies and odd responses though from some of the "reps" that lead me to beloeve they may not be people at all but rather AI chat bots, what is your experience? Am I talking to a real person that is simply dumb as a rock and simply repeats answers to unasked questions or have I been spending the last 3 days arguing with a computer?