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Dji have without a doubt the best customer service in the world

Discussion in 'Pro/Adv Discussion' started by gr8pics, Jan 15, 2016.

  1. gr8pics

    Joined:
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    How the he.. did they make that much money with such a horrible attitude?
    Way beyond my imagination, and more fascinating than the moon landing in 69
     

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  2. Kcam

    Joined:
    Dec 11, 2015
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    I just was on a chat about the esc error and they told me to send it to California. This company sucks.
     
  3. gr8pics

    Joined:
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    This has become a phenomenon, a CEO thats dreaming of becoming the new Steve Jobs, but yet dont understand the word customer and customer service, beats me...
     
  4. Arcangel

    Joined:
    Nov 7, 2015
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    Im still waiting for my shipping label, they told me it was going to take 2-3hrs after the call...i called like 4days ago and still nothing lol


    Sent from my iPhone using PhantomPilots mobile app
     
  5. HueJorgan

    Joined:
    Nov 27, 2015
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    Location:
    Bish Vegas - Co. Durham UK
    it is worrying
     
  6. Stlred05

    Joined:
    Dec 21, 2015
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    I've been waiting on a replacement coupon code that works for weeks. My new drone flew away after a FW update. I never seen it again. DJI took me through a series of questions and bs. I still have no replacement or a code


    Sent from my iPhone using PhantomPilots mobile app
     
  7. LamboH

    Joined:
    Jan 7, 2016
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    Location:
    Louisiana
    Powered off and fell from the sky here. Sent off 12/20. Getting it back today repaired under warranty . I was quoted an eight week return time. Thank god it was only 3 -3.5 wks
     
  8. Stlred05

    Joined:
    Dec 21, 2015
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    Wow. My drone was perfect before the update. I believe DJI realize their FW was faulty. I've been receiving emails in the mornings around 3am from DJI support offering me deals on a new purchase but no complete replacement just a 20% discount. After going back and forth I tried to order using the coupon code. It doesn't work and now the back and fourth emails at 3am again to get nothing but the run around. I'm waiting on the Typhoon H smh