NewI just recently was the victim of a fly away. The aircraft and procedures required were all up to date and performed as manufacturers specification suggest. I submitted my claim form to DJI along with flight records and a narrative as they requested. It seems pretty clear that this was total malfunction based on a firmware update that had just been performed. ' I just received an email back from them saying ; Dear Jason, Thank you for your patience. We have reviewed your survey, and based on the incident you experienced, we want to provide further assistance. First, we want to remind you that the remote connection our Phantoms use can be interfered with by outside sources as per FCC law. Flying near any large amounts of concrete, steel, powerlines, wifi technology, and other man-made sources can affect the behavior of the aircraft. Also, calibrating the compass over or near any of these objects or material can cause issues in flight. This is a general reminder and may not necessarily apply to your situation. We would like to offer you 30% off a new purchase of a Phantom 3 Professional for $881.30 This is crap. Horrible customer service without really make any relevant claim to the detail of the situation. This bird is 2 months new and I have had 278 successful flights until this one after the firmware update. I wrote them back stating this option is unacceptable. We will see how far that gets me. What a rip off!