I was one of the many that ordered from DJI directly. I was one of the few that got a defective unit from them (bad gimbal shake). 2 days so far of Calling the us headquarter (said that they would need to fix it, 4 week turn around or recommended exchange through email@example.com) Heres what DJI China had to say: They have no way to have LA send me a label so that I don't have to pay to return their defective device within the 10 day period??? WOW. I will keep you guys updated on what they say. I will be calling DJI LA today at noon to see what they can do for me now. If anything.