Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

DJI Direct Support Nightmare

Discussion in 'Phantom 2 Vision + Discussion' started by topshotphoto, Apr 30, 2014.

  1. topshotphoto

    Joined:
    Apr 8, 2014
    Messages:
    17
    Likes Received:
    0
    I was one of the many that ordered from DJI directly. I was one of the few that got a defective unit from them (bad gimbal shake). 2 days so far of Calling the us headquarter (said that they would need to fix it, 4 week turn around or recommended exchange through support@dji.com) Heres what DJI China had to say:

    They have no way to have LA send me a label so that I don't have to pay to return their defective device within the 10 day period???

    WOW. I will keep you guys updated on what they say. I will be calling DJI LA today at noon to see what they can do for me now. If anything.
     
  2. jalpert

    Joined:
    Apr 20, 2014
    Messages:
    81
    Likes Received:
    0
    I'm not sure I'd call that a nightmare. It sounds like they'll exchange it. I wouldn't be happy about eating the $50 shipping either, but they are going to take care of you.
     
  3. topshotphoto

    Joined:
    Apr 8, 2014
    Messages:
    17
    Likes Received:
    0
    feel free to pay pal me 50 bucks if not a big deal to you. Not to mention wheres the new one going to come from china or LA? How long until I see a working phantom. coming up on a month since i ordered. Evidently you have a perfectly working Vision+. I have spent 1300+ and now they want me to pay to fix their problem.... I guess it depends on how you are looking at it. But its easy for you that's for sure. I just want the Forum to know how they are working. If i would have know they would support their direct buyers this way I would have ordered from a retailer.
     
  4. rostov007

    Joined:
    Apr 17, 2014
    Messages:
    20
    Likes Received:
    0
    Location:
    North Bend, WA
    To be honest, I'm not sure why DJI even sells retail into the NA market. They are creating a nightmare for themselves and undercutting their partners. They have a distributor partner here that is far better equipped to handle RMA activity through dealers. Factories usually prefer to deal with one distributor, who in turn deals with many retailers, who then deal with customers. This is how it can most efficiently be handled, particularly given the manufacturer's location in China.

    Since these issues seem to form the basis of the lawsuit, I will not deal directly with the factory. It's too bad too, because I feel like this whole industry is about to blow up if they will just get out of their own way.